Reviews (8,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH
Hi there,
This is William from Shopify Support, thank you for your alerting us to the issue you are facing with your store. I definitely want to get our app working for you and to do so I'll open up the lines of communication by emailing you directly.
William | Shopify Support Specialist
I haven't had much chance to use this App yet, but experience had been good so far. Guidance had been given all the way while installing this App, but it will probably take a lot more time to discover the different functions this App provides.
I am new and just setting up the channel so I have no experience so far with the app and my facebook page
Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support
I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.
Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support
It's confusing. But there a whole bunch of places to learn how to utilize the platform. There is a huge audience available so it's worth it. Hoping to use Facebook for Black Friday.
Thank you for taking the time to share your feedback and experience. We work hard to ensure that resources are available to help set up the Facebook channel. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share. - Anna, Shopify Support
Frankly - third party might be better for these sorts of integration apps. It's okay, but we've had to use other apps like Elevar to make tracking work well.
Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.
Hi there,
Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.
Thanks,
Vance | Shopify
INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED
Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Whay is it not avalible in india
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries:
https://www.facebook.com/help/instagram/321000045119159
Thank you,
Meta Support