Reviews (8,335)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

Edited October 26, 2020

it seems good, I don't use it yet but the installation was fast. I hope it can fulfill my need. Thanks anyway

The Jesse Shop
France
About 1 month using the app
November 12, 2020

Have not used it yet but will update when I have. I'm installing the app and hope it is a smooth process.

TheBeadedJewelStore
United States
30 days using the app
February 1, 2022

Unfortunately, the app will not connect to my Face­book Page. The error message states that "the Facebook page is Owned by Anoth­er Busi­ness" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J

Bamboo Revolution
South Africa
2 months using the app
Meta replied February 2, 2022

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist

December 30, 2020

Instalamos la aplicación en nuestra tienda de Shopify y nos ha conectado rápidamente con Facebook, pero no nos permite la conexión ni la venta a través de Instagram a pesar de tener una cuenta profesional. No entendemos el motivo y a pesar de seguir el procedimiento para reclamar una explicación no hemos obtenido ninguna respuesta.

Estrella Aguilar
Spain
About 1 month using the app
Meta replied December 31, 2020

Gracias por compartir su experiencia. Esto suena como una experiencia estresante ya que Instagram no le proporcionó una explicación de por qué no se aprobó su cuenta. Me gustaría compartir algunos recursos con para que pueda ponerse en contacto con Instagram. Te enviaré un correo electrónico pronto. Esperamos escuchar de nuevo. (Enviado con un traductor) - Anna, Shopify Support

March 19, 2021

Muy buena experiencia a la hora de instalar la aplicación. Muy orientada a entender y a la gestión de la tienda

By Porti Jewels
Spain
30 days using the app
December 21, 2020

I really like how easy to set it up was and the support and the tutorials I got to help me understand better. The experience could be better if there were more customizable options for the store.

Woozykart
Oman
30 days using the app
May 2, 2023

C'est la pire application de Shopify ! Très peu d'informations sur les raisons de non conformité des comptes par Facebook ... J'abandonne, je vais devoir gérer ma page Facebook et Instagram hors shopify !

Au fil des carats
Morocco
About 1 month using the app
Meta replied May 3, 2023

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

December 11, 2022

This is abysmal! it’s Constantly telling me that there’s an error and that it’s not available also telling me to try again later when i have been trying for a few days now. i’ve also bought the subscription and this is not a good and fulfilling experience.

rizzyresells
United Kingdom
About 1 month using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

March 25, 2021

A bit complicated to use; especially if you are a beginner. You do need quite an extensive knowledge on Facebook and Instagram apps in order to get your head around it.

EMARTBUY
United Kingdom
29 days using the app
Edited October 6, 2020

I like the app because it helps with selling more of my products but also i monitor all my pages on it

thandiesdesigns
South Africa
29 days using the app