Reviews (8,393)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting product visibility and sales through seamless integration with social media, enabling shoppable posts and ads directly from feeds. They appreciate the easy setup, effective product syncing, and valuable sales analytics that enhance marketing strategies. The responsive customer support and user-friendly interface also receive positive feedback, making it a valuable tool for improving customer engagement and increasing sales.
Refine
-
By rating
App is good, sad to see Facebook Shop in no longer supported though, but the new FB and instagram is good.
For someone who isn't an expert, the set up was fairly simple and user friendly. I think Facebook could make business settings easier to find in general.
Use the app to sell products, mainly true Instagram. Works well for us. Did not quite catch the upcomming update. Tanks!
I don't like it because it has annoying customer care management system. If only it introduced a real customer care service.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
Installed the app. My Facebook account got suspended then, for suspicious activity????? Now it is reviewed by Facebook. I really hope I will be able to recover it since I use it to manage the FB of my business. In the meantime, I can't use my account. Wonderfull experience (I am sarcastic of course)
Thanks for sharing your feedback! I definitely understand how frustrating that can be. In that regard, so I’d like to discuss this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Easy automatic set up, but there are so many pages to manage across facebook and instagram it can seem daunting
Not bad. I didn't expect to finish it in less than 10 minutes! Of course, I have no idea whether I did it right yet or not... we shall see.
As others already confirmed. No chance to get your facebook shop connected with Shopify. Always the same error message that the link is not valid anymore. After reading the negative reviews I stopped trying.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
To be honest I'm not really sure what I'm doing right now as FB shops linking to my Shopify store are new to me. It'd be good to see a little video that explains how all of this cross-posting works but I'll figure it out once the app's approved for me. *Edit* I see now that there's a video once I get beyond this review. :)
Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin