Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to professionalize and enhance the customer account page. They find the customer accounts dashboard and referral program features particularly beneficial. The support team is praised for their responsiveness and customization capabilities. The app allows customers to manage their accounts, track orders, and print invoices, reducing merchant overhead. It integrates seamlessly with other systems and provides 24/7 customer service. Merchants appreciate the smooth, personalized customer experience it offers.

October 19, 2023

One of the best app for Customer Accounts Dashboard and referal program on the Shopify Store. The app developer is smart and knowledgeable about how things work, very polite always happy to hear the requirements and solve issues in time.

Andamen
India
Over 1 year using the app
October 12, 2023

The support team is not only prompt in responding to my inquiry but also incredibly knowledgeable. I appreciate their dedication to providing top-notch customer support, which truly sets this app apart from the rest. It's evident that the team cares about its users and is committed to delivering a smooth and enjoyable experience.

Bella Vita Organic (IDAM Natural Wellness Pvt. Ltd.)
India
Over 1 year using the app
November 9, 2023

One of the best app for Customer Accounts Dashboard with perfect and fast support

Vapezilla Inc
United States
3 months using the app
November 8, 2023

The support has been excellent. They always provide top-notch support, and timely feedback and go out of their way to provide excellent customer service.

Wedded Wonderland
Australia
13 days using the app
November 9, 2023

very happy with the app performance and support

What's Up Wellness
India
Over 2 years using the app
February 19, 2024

This is one of the only apps on the App Store that allows you to create custom customer account menus, that embed or link to other pages. Their team is almost always available to help with design changes or any questions you might have along the way. This is the best way to keep customers organized, and have their Rewards, Subscriptions, Re-purchases, Tracking, Returns, and more all in a simple to use, beautifully designed customer account. Flitz is the best!

Resynate
United States
September 26, 2023

DO NOT USE. if you need account authentication at all whatsoever, this app completely blocks reCAPTCHA from working. Per shopify customer support -->

"When reCAPTCHA v2 is engaged, the customer is referred to the 'Challenge' page. This page is not hosted in Shopify theme files or Admin - it is provided and managed by Google. Once the challenge has been successfully completed, the redirect looks for the customer account page. In this case, it looks like when that page is blank the fallback is to route back to the customer account login page.

I have also confirmed that other third-party customer account apps have a similar issue with v2 redirect. The problem is that Google's reCAPTCHA challenge page overrides the app's redirect settings, looks for the .liquid it is expecting, and then loops back to the login page.
You can consider customizing the customers/account.liquid file, instead of using third-party apps to provide your customer account features. Or, you may be able to request a custom version of the customer account apps that can be recognized by the reCAPTCHA challenge page redirect. Google does offer development documentation: Google Dev Support : reCAPTCHA Developer's Guide / Verifying the user's response."

This issue created over 1000 fake accounts and took heavily involving shopify plus customer support to rectify.

This app in general is not good. Very limited customization, almost nothing in custom CSS. Not only that but there is a lot better apps for the money that do not cause the recaptcha issue. Ditch this app and go with something else.

RegimenPro®
United States
2 months using the app
Flits replied September 29, 2023

Hello Entrepreneur,

Your feedback is valuable to us, and we dropped the actual reason for this issue over the mail.

I hope this message finds you well. I want to extend my sincerest apologies for the recent experience you had with Flits. We understand how frustrating and disappointing it must have been for you, and for that, we are truly sorry, but please review the below points.

1 - Regarding Captcha  -I deeply reviewed your point but honestly, the Login/Signup page and it's a related process (Including Re-Captcha) is not from Flits' end, it is from Shopify's end and Flits is unable to control the same page, and process due to this, but still our tech team will help you for all feasible way, we can discuss with Shopify as well. 

2 - Regarding the Customisation CSS - Yes, regarding customization CSS, we will be glad to improve as per your brand color and other requirements for sure, please share with me. I can assign a dedicated developer to fulfill your requirements.

So, if you can spare some time for us, then we would like to invite you to a meeting call so that we can discuss the remaining points and try to help you better. So, if you are available then please share a time slot for any day you are available.

Awaiting your response.

Please connect at support@getflits.com

Thank you
Flits

February 21, 2024

The folks at FLITS are terrific to work with, and they've really helped us make our customers' experience more robust and easeful. The app integrates well with our theme, and with FLITS' tech support we were able to limit which customers can see which tabs in their account page (great for our subscription members). Overall, we've had a really good experience with FLITS.

Plum Deluxe Tea
United States
February 7, 2024

Flits works well with our customer's site. Having used the app for one year now, neither me nor my customer have experienced any issues. Support responds quickly and provides my monthly reports promptly. I look forward to another year of excellent service. Thank you!

Kiddie Academy Corporate
United States
May 25, 2023

Really good app that takes a fairly useless login page and turns it into something that gives customers all the information they could need. We recently updated the theme to Duo - Barghav and Ankit were both super helpful and the process was very smooth. Great app with great support. Well worth the small cost.

LiveMoor
United Kingdom
About 2 years using the app
Flits replied September 22, 2023

Thank you so much for your kind words.

Your feedback means the world to us, and it motivates us to continue delivering the best possible service.