Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

Edited March 11, 2022

Great team that responds and solved my query promptly. Special shoutout to David. Keep up the good work. However, there's room for improvement on the bugs

KOSE Malaysia
Malaysia
Almost 2 years using the app
Secomapp replied March 8, 2022

Greetings KOSE Malaysia,

Thank you so much for taking the time to provide such a thoughtful comment! David would be overjoyed! We understand that there is much room for growth, and our development team is excited to keep working on it!

Please contact us via live chat or email at support@secomapp.com if you require any extra assistance. We're always happy to help. Our top priority is to give you with the best service available!

We wish you the best of luck!
Carlson
Free Gifts - Customer Support Team.

November 10, 2022

This application has been very easy to use, very nice and helpful client service, I recommend to everyone.

Vilhelm Parfumerie
France
Almost 2 years using the app
Secomapp replied November 14, 2022

Hi Vilhelm Parfumerie,

Thank you so much for leaving so awesome a review! Anne and Brian would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Hannah
Free Gifts - Customer Support Team

June 6, 2017

Great App and even better support staff!

Have been using for almost a year now and highly recommend. Makes it very easy to create promotions.

Fine Flatware
United States
Almost 2 years using the app
November 12, 2022

Anne, Brian and Robert are amazing super quick n adjusting things even on weekends. Best customer support!

NOURISHED3
Germany
Almost 2 years using the app
Secomapp replied November 14, 2022

NOURISHED3, hopy you enjoy your wonderful day!

The Free Gifts customer support staff appreciates your generosity and love. Especially Anne, Brian and Robert - they are thrilled to know that you are satisfied with their assistance!

Please get in touch with us by LiveChat or email at support@secomapp.com if you have any questions.

We are delighted to be working with you.
Hannah
Free Gifts - Customer Support Team

Edited July 22, 2021

Awesome app, use it all the time for custom offers and deals in my shop. Especially for free digital download ebooks with orders over xx amount. Support is fantastic as well, totally killing it with both service level and response times!

Rawnice
Sweden
Almost 2 years using the app
Secomapp replied July 22, 2021

Dear Rawnice,

Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.

If you need further support, we will always be ready to give you a hand via our live chat or support@secomapp.com!

Best regards,
Rio
Free Gifts - Customer Support Team.

Edited May 17, 2017

Just installed but 100% happy with this app so far, runs seamlessly on our store and support is awesome. We needed some little tweaks done and they were done quickly and well.

We do loads of promotions so this app saves a lot of time and makes life very easy for our customers.

Toyuniverse
Australia
Almost 2 years using the app
December 14, 2020

I really do love this app. It's easy to use and great customer service from the support team. Highly recommend.

Nirvana Life Meals
Australia
Almost 2 years using the app
Secomapp replied December 15, 2020

Thank you so much for your 5-star review! We're happy to know that you're having a great experience with our app.

September 8, 2021

Louis and Trix were great in helping me resolve my App issue in a quick fashion. communication was great too.

Above The Collar
Australia
Almost 2 years using the app
Secomapp replied September 9, 2021

Nice day to you Above The Collar,

Thank you so much for leaving so awesome a review! Louis and Trix would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

April 12, 2017

Great app! Excellent support! I'm really impressed with the speed of the replied I'm getting! Louis keeps an eye on the app on our website to make sure it's all going great! Who does that? So pleased! Thank you guys!

Horse And Pony Direct
United Kingdom
Almost 2 years using the app
October 22, 2019

You cannot go wrong with the Free Gifts App and especially with the team behind it. The app works great and if you need any support Brian and Stephen are always available. Brian even helps me to fix a theme issue not related with their app in 5 min. Top service!

Wacaco
Hong Kong SAR
Almost 2 years using the app