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Thank you for you review.

Our team did a quality check of the app and it is working smoothly and tuned to your store's theme.

The app is present in the product pages and recommends product bundles based on sales history or manual or random recommendations and does not require you to do anything from there.

Sales depend on many factors, including, the number of products the store has for sale, the store's sales history, its traffic and customer base.

We are pleased to hear that you like the app and recommend it, thank you.

If you have any further feedback for us, we would be more than appreciative to hear it and see how we could have received a 5-star review instead.

Thank you!

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

After installation, a quality checkup was done by our team to see if the app was working well and tuned to their theme.

The merchant wrote this review only 2 hours after they had the app installed and did not have any previous sales history and very few products for sale.

We wrote to the merchant to explain that the app needs time to build recommendations based on previous sales history and that recommendations can be set to automatic, random, manual and global, but given that the store was relatively new with very few products to sell and had no sales history, the best option would be to set it to random or manual recommendations first.

Unfortunately, we did not receive a reply from the merchant.

Please note that our recommendations algorithm has been performing very well for thousands of merchants who make sales on a daily basis.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We wrote to the merchant after reading their comments in this review and following installation, our team tested the app in their store and tuned it to their theme. We were not sure what they meant by the comment "it takes time", but we did not encounter any issues of speed in their store.

We explained that the app is fully configurable and different styles and preferences can be changed. Unfortunately, we did not receive a reply or any additional feedback to help shed more light on it.

Please note that the app functions exactly like it is displayed in the app description and video in our app listings page.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We checked the app and it was working smoothly in their store and tuned to their theme. We wrote to the merchant to try and get some more feedback, explaining that the app is fully configurable, and see how we would have earned a 5-star review instead, but received no reply.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

At the time of the merchant writing the review, the app did not have an integrated discounts module, but we were in the process of developing one.

We wrote to the merchant to explain that it was (at the time) clearly explained in our app listings description. We offered the merchant the opportunity to try the app once we had implemented an update. During our correspondence with the merchant, they acknowledged our frankness and willingness to assist in order to accommodate their needs.

Please note that the app has been updated since and comes with a discounts module. More information can be found here:
https://docs.codeblackbelt.com/category/1203-discounts

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We tried to contact the merchant after we checked that the app was working well and tuned to their theme.

Unfortunately, we did not receive a reply or an update afterwards.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We wrote to the merchant to provide a little more insight regarding their comment.

We suggested ways to filter the recommendations according to their store's needs as recommendations can be filtered according to, for example, vendor, type and collection.

Unfortunately, we did not receive a reply despite writing twice.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We wrote to the merchant and checked that the app was working smoothly in their store and tuned to their theme.

Unfortunately, the store was new and had just been launched so the store did not have any sales and the app works based on previous sales history in order to recommend products to be bundled together.

The success of the app depends on a few factors, one of which is the popularity of the store and how much traffic it receives and its customer base.

If a store has zero customers and sales, the app will not be able to function as designed.

We offered the merchant, as a goodwill gesture, some more time to try the app so they could build up an order history, but did not receive any reply despite our best efforts to help.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We wrote to the merchant in order to get more feedback about the app and exactly which aspects were "hard to use". We are always willing to improve the app usability, so any feedback is welcome.

We checked their store and the app was working smoothly and tuned to their theme.

Unfortunately, we did not receive any reply or feedback.