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Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and customization options, including pre-designed templates. They value its drag-and-drop interface and mobile responsiveness. The support team is praised for its efficiency and 24/7 availability, often providing custom coding solutions. Merchants report increased conversion rates, but some note the lack of certain features like individual blog page design and a slightly higher cost for full access. Despite these minor issues, many find the app worth the investment.

October 1, 2023

Was a amazing app i just want to now how i can put mi gempage in the shopify store i installed the app and i click publish but my shopify main page dont changes help pls

18 days using the app
November 9, 2023

I wanted to leave a review to express my appreciation for the professionalism of their team. Whenever I had questions or concerns, they were quick to respond and effectively resolve any issues. It's reassuring to know that their team is so responsive and capable. I'm genuinely impressed with their service.

7 days using the app
October 11, 2023

Excellent support - highly recommend.

Ilios Lighting
United States
8 months using the app
August 30, 2023

The representative is very patient through out the whole process, guided me step by step, I really like creating content out of GemPages, it is the best and quickest way to design your website.

United States
25 days using the app
August 6, 2023

Really love the app! WAY superior to any vanilla builder Shopify, WiX or any other website offers atm. This is what gets your site looking real nice. A Must for any Ecom store. Give it a go, you wont be let down!

I would also like to mention the customer service so far has been Extraordinary!

My Store
United States
3 months using the app
October 24, 2023

The best app to create stores! But then the assistance is something formidable! Nowadays, finding such attentive and present assistance in solving problems is pure gold! congratulations to all the staff!!

9 days using the app
October 10, 2023

Customer service is always very helpful and fast. Morgen took care of me this time, and solved all my problems, perfect!

9 days using the app
August 30, 2023

Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.

So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business.

Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.

26 days using the app
GemPages replied September 5, 2023

Hi Disainify,

We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration.

We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future.

We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.

We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves.
Thank you for choosing GemPages, and we look forward to serving you better in the future.

Warm regards,
GemPages Support Team

August 9, 2023

Really easy to use app with a range of templates and easy to customise to your needs. Fantastic support team that stay on the live chat until you have successfully resolved your challenge. Highly recommend.

Veneziano Coffee Roasters
Over 1 year using the app
July 27, 2023

WOW these guys are great, it's like having your own development team as part of what you pay. They fix anything in minutes. Can't recommend Tina, Ken and the rest of the team enough. Thank you, worth every penny!

Socket Rocket
About 1 year using the app