Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to create customized, high-quality web pages. Its intuitive drag-and-drop interface, extensive template library, and user-friendly editor make it suitable for all skill levels. The app is mobile-optimized and offers a range of functions, from simple landing pages to complex collection page templates. Merchants appreciate the 24/7 customer support via chat and the helpful tutorials provided. The app is praised for its extensive features, customization options, and responsive customer service.

October 3, 2022

GemPages is the only way to go when building a website. It makes it so easy and looks and works well. I now have 3 stores all built and using Gempages. Their support is also excellent and don't be shy to ask about features you'd like to see.

Positively Designed
4 months using the app
GemPages replied October 4, 2022

We greatly appreciate your love for GemPages. Thanks for leaving us a review.

We are super proud to serve you and help you with 4 stores. Thanks for your support. We are glad to hear that he could help with all 3 stores. I'll surely pass along your feedback to him and the support team.

Let us know if there's anything we can help with in the future.

August 17, 2023

Hands down the best page builder out there. And the support is absolutely amazing, whenever I run into an issue, these guys are always here to help!

United States
Over 1 year using the app
January 9, 2023

I have never experienced such a good level of support from any business and I have used many.

The impression I have is that they are focused on getting to the bottom of your problem and finding a solution if it is needed (or point you in the right direction).

They are amazing and so is their product.

United States
About 2 months using the app
GemPages replied January 11, 2023


Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!

All the best

December 3, 2022

I had an issue with my gempages displaying correctly on my store. I reached out to their team through the chat icon and was helped within 20 minutes or so. LIAM was amazing and really got me the help that I needed with their technical department. I am very happy with their services and the app. Thanks again guys. -Theresa S.

United States
About 1 month using the app
GemPages replied December 11, 2022

Thank you for your review! We are so happy that our support agent (LIAM) was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are here to help!

September 1, 2023

Top Notch Customer service! Trust me, they will help you with everything, no matter how many times you ask them. They will solve all your issues for you. Also the builder is easy to use. You just have to spend some time on it. You'll get it fast. Don;t worry. ANd be assured youll get all the help you need here.

Sculptlift Pro
3 months using the app
October 30, 2022

I recently started using gempages and came across a challenge while building my first product page. I contacted the support team and Liam exceeded my expectations. He outlined every next step in the process, provided a screenshot of the code update he made on the Shopify side for my reference, and gave me time to test and confirm the update is working properly before closing the ticket. This was exceptional customer support.

United States
4 months using the app
GemPages replied October 31, 2022

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agent ( Liam ) accompanied you throughout your entire experience with GemPages.

If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help.

Edited November 12, 2022

In English : Thank you, thank you, thank you, etc. ! ... For your professionalism, your responsiveness and above all your availability! We suffered a bug after downloading a Shopify application to integrate it into our store... And after that, our customers could no longer "add to cart" or "pay now"; very big problem, especially during this Christmas period!... Having then built our shop with GempPages, we contacted support during the night and they answered us at 8:30 am; on a Saturday morning! And throughout the day, we were able to exchange with a single contact and with the help of a translator and with a copy by email sent for each exchange, so they intervened and succeeded in finding and repairing the code. ****
It happened due to a CSS code conflict with the theme. And their technology allowed to add custom code to fix the theme code.
**** While the error did not come from their application, they managed and in record time to:
- Find the corrupted code - To solve the technical problem. The intervention did not cause any damage to our shop, because a full backup was duly made beforehand. In addition, a request for access to your settings has been requested beforehand. Another very big thank you to Letty, who accompanied us throughout the incident. Duration of the intervention: 4h00
Reactivated: ++++
Chatbot: Human Service: Free - As of 12/11/2022 Peterson Maquinghen - CEO of FranceMains SAS
www.francemains.fr contact@francemains.com 100% Made in France non-food multi-product sale for professionals, (B2B). In French : Merci, merci, merci, etc. ! ...Pour votre professionnalisme, votre réactivé et surtout votre disponibilité ! Nous avons subit un bug après avoir téléchargé une application de Shopify pour l'intégré à notre boutique... Et après à cela, nos clients ne pouvaient plus ni "ajouter au panier", ni "payer maintenant" ; très gros problème, surtout en cette période de noël !... Ayant alors construit notre boutique avec GempPages, nous avons contactés le support dans la nuit et ils nous ont répondu dès 8h30 ; un samedi matin ! Et durant toute la journée, nous avons pu échangé avec un interlocuteur unique et à l'aide d'un traducteur et avec une copie par mail envoyé pour chaque échanges, ils sont donc intervenu et ont réussis à retrouver et réparer le code. ****
C'est arrivé en raison d'un conflit de code CSS avec le thème. Et leur technologie à permis d'ajouter un code personnalisé pour corriger le code du thème.
**** Tandis que l'erreur ne venait pas de leur application, il ont réussi et en un temps record à :
- Retrouver le code corrompu - À résoudre le problème technique. L'intervention n'a causé aucun dommages à notre boutique, car une sauvegarde complète à été dûment effectué au préalable. De plus une demande d'accès à vos paramètres vous ait demandé au préalable. Encore un très grand merci à Letty, qui nous a accompagnée tout au long de l'incident. Durée de l'intervention : 4h00
Réactivé : ++++
Chatbot : Humain Service : Gratuit En date du 12/11/2022 Peterson Maquinghen - PDG de FranceMains SAS
www.francemains.fr contact@francemains.com Vente multi-produits non alimentaires 100% Made in France à destination des professionnels, (B2B).

8 months using the app
GemPages replied November 14, 2022

Hey there! We are extremely happy to hear that GemPages has helped you to create great-looking pages and blogs and that you found the perfect blend of features and the functions required. Thank you so much for sharing your feedback and leaving us a review. Also, glad to hear that support agent (Letty) was there to help you get familar with GemPages.

I'll be sharing this with the entire team. We appreciate your love and support.

GemPages Team

March 25, 2023

GemPages is easy to use and the customer service is excellent. I find it to be more intuitive to build out pages than other ways I have tried. Whenever I have encountered problems or just me getting confused they are quick to help and patient to explain how to do something.

Sweet Swinging
United States
10 months using the app
GemPages replied March 27, 2023

Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.

April 19, 2023

Awesome and useful app, very quick and effective support team! Every time ive ran into an issue they were quick to resolve it within minutes of contacting. The app itself as a page builder is on another level. Best in business!

3 months using the app
GemPages replied April 19, 2023

Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.

November 15, 2022

Ran into a problem and Mona was able to fix it! These app is a most to create different content on any website. Thanks!

United States
Almost 3 years using the app
GemPages replied November 18, 2022

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.