Terrible. The app missed 15% of the orders. We are in cleanup hell.
We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.
On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
Thank you so much for testing our app and your feedback. We are honestly sorry for your bad experience. 🙏
We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀
Hope this info helps and you will consider giving our app a second chance.
Anyway, good luck in your business and happy gifting everyone 🎁,