Google & YouTube , 7,859 reviews

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.

October 16, 2020

Love this app. Thank you for assisting small business. I would like to tell everyone I know owns small business

MalabesyFashion
United Arab Emirates
About 1 month using the app
June 8, 2020

I use this app to help me market my products across
The UK, so far so good there have been n problems.

Little Tech Ltd
United Kingdom
About 1 month using the app
January 25, 2022

I was working properly with my Merchant Center account since I change to this App and now my account is suspended. Added to this, there is no way of add the field information in bulk via a csv file, for example. Is anyone going to solve these problems?

Poly Juguetes
Spain
Over 1 year using the app
Google LLC replied January 26, 2022

Hi there,

Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. We are sorry to hear that your account was suspended by Google. I'd be happy to work with you to help provide some next steps towards resolving this issue. I'll be following up with you in an email to open up the lines of communication.

Chris | Shopify

June 6, 2020

I love this app. I hear that it used to have piss poor ratings. Anyone hesitant and looking to use a paid tool, don't worry. Shopify has put its best people on this app and it shows.

One American Store
United States
About 1 month using the app
Edited February 1, 2023

Update*
11 months later I tried again. Google couldn't fix tagging issues, couldn't fix feed issues. Couldn't get verified properly. It got to the point i was being advised to "just leave it" and continue setting up paid ads.
Considering these things affect cpc and many other factors it not smart for the people who built it to tell you to just leave it with errors and obviously not function correctly. Wasted so many phone calls. They couldn't keep appointments straight. They couldn't keep straight what website they were calling about and I guess they have to rebook for a new day if its not exactly the topic and website they are calling about. Oh and they won't rebook for you over the phone on the call. You have to then play email tag back and fourth for many more days before they set a time. But don't expect to get anything done when they call again! They spend the first 5 min trying to get off the phone and convince you to rebook because they thought it was for another domain or something else they are not able to figure out. I wasted so many phone calls and never got anything even started to be set up.

11 months later and still very bad and nothing set up.

older issue below...
Won't connect.. I get an error about billing when everything is perfect. I contact shopify they say its an issue with google. (even though its a shopify app) So I contact google, to my surprise they say it's an app that they didn't make so they can't make changes to it. They confirmed everything is set up correct on their end. So I then contact Shopify again, which isn't easy. They say it's google fault but they have no idea why or any idea what to do. Sigh! I Give up, I can tell there is no actual troubleshooting. It's just a computer illiterate person working at home trying to figure out if this goes to tier 2 or not. Shopify you're useless again!!! Oh and to make matters worse all my products are not approved for no reason just like everyone else. Wasted 2 hours and no fix.. time to uninstall

Carver Maker
Canada
Over 1 year using the app
Google LLC replied September 22, 2021

Hi there,

William from Shopify support here. I understand that the setup process provided you with an error and in troubleshooting that error it sounds like we missed the mark on the level of support you were expecting. I'd be happy to review this with you and I'll reach out to you via email shortly.

Cheers,

William | Shopify Support Specialist

November 26, 2020

I really like this app and easy to setup. very interesting all can setup in with in 10 min its awesome

Golf Galaxy - Amplify Your Golf Statement
United States
About 1 month using the app
June 14, 2020

I used this app to make marketing and sele, I don't know very well but I hope to get the best result in the future

Tienda Sandra
United States
Over 1 year using the app
Edited August 26, 2020

i used a formation to do it but i think it is still pretty easy to do it without formation , i hope i helped

lancor
Belgium
About 1 month using the app
January 5, 2023

De repente mi tienda se ha desactivado de Google, os he escrito a soporte y nadie me responde. No hay forma de localizar la aplicación en mi perfil para volver a sincronizar los productos y volver a anunciarme, entro en Google Ads y me dice que está todo desactivado y si no respondéis al correo para ayudar a los usuarios en los fallos. Es imposible trabajar y en la época de más ventas.

Bimoï Store
Spain
Over 1 year using the app
December 21, 2019

used for sales and helping to bring in target sales.
so easy to use and most people could use this app.works with shopiffy well not to be missed

Baby comforts
United Kingdom
About 1 month using the app