Google & YouTube , 7,784 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

March 6, 2020

goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

Mojazi.Shop.offiziell
Germany
22 days using the app
April 26, 2020

Maybe I am not lucky here , cost per click almost 7$ but with bad result,,,, really bad experpience!!!! Maybe I should spend $1000 to get 1 buyer hikss.. really sad...

ExoticleatherID
Indonesia
10 months using the app
Google LLC replied April 29, 2020

Hi there, thanks for leaving a review for us today! We really appreciate hearing from our merchants about their experience.

My name is Jonathan, and I'm a member of Shopify's support team. I'm sorry to hear that you've experience a high Cost per Click. That can be very frustrating! I'm going to shoot you an e-mail to better explain the cost breakdown that Google has, as well as some resources about the cost of clicks of your ads. Look out for that e-mail!

Talk soon,

Jonathan E. | Shopify Support Guru

April 24, 2022

I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended

plava designs
United Kingdom
10 months using the app
Google LLC replied April 26, 2022

Hi there,

Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.

Thomas | Shopify

June 22, 2020

I found it really easy to navigate just maybe make it clearer exactly what you are wanting to be submitted on the shopify store side

Plush-Baby-Ireland-
Ireland
22 days using the app
May 9, 2020

Google Shopping does not sync all the product's fields in Shopify automatically so i have to manually fill them and ask for google merchant center to manually review them. i hope they can be integrated together more in the future.

HAPPARELS
Thailand
11 months using the app
February 4, 2019

Won't work - just like the Facebook app. Is this a way to try to get more money to get a better app? Wish I knew this before I spent the time and money to set up my store.

Malama Pua
United States
10 months using the app
Google LLC replied June 6, 2019

Thanks for taking the time to share this feedback about the Google Shopping app! This app is made by Shopify so if you ever have issues with it, you can contact Shopify Support and our team can assist. The product approval does need to come from Google but there are potential troubleshooting steps our team can work with you on. You can contact Shopify Support anytime here: https://help.shopify.com/questions

Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!

- Alex, Shopify Support

April 17, 2023

This app is horrible. All of my products keep getting GTIN errors despite being custom products. This has been nothing but a headache for us!

ThePurpleFoxx
United States
10 months using the app
Google LLC replied April 19, 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.

Mario | Shopify

May 9, 2020

literally saved me hours of work importing products into the merchant center. I had imported products manually into the merchant center in the past and this has just made my life so much easier...

Luxewave.co
Australia
22 days using the app
Edited August 9, 2020

nice nice nice good for starters and fine to wor with i a new and just trying to get more stuff and nowledge

La India Tienda
Chile
22 days using the app
Edited June 16, 2020

Easy and Exciting! Can learn more about online business with Google.
It is big chance for me. Please try

I set up my myself, I am not a profession for Online
I connect payment center and products feed

Blade Depot
United States
22 days using the app