Reviews (9,101)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

November 25, 2022

I wish i could give google 0 reviews, custom support is ridiculous they don't help you with anything. I have been trying to connect my store for a long time, it would let me connect and Shopify wouldn't help, Shopify asks me to contact google and google has no idea. i have been waiting for a reply from google for a long time and when they do reply it's not a helpful reply. i have wasted so much time with google.

Neon Chase
United Kingdom
10 months using the app
Google LLC replied November 28, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

September 10, 2020

A bit challenging but it works out well. There should be help to install accounts on your website for a beginner.

Nigitale
Netherlands
20 days using the app
Edited October 23, 2020

i am trying this app to see if it will help me market my products and website if it works for me i will do another review. thank you.

Prix Pam
United States
10 months using the app
June 27, 2020

It’s good for setting up it’s just a shame google are taking so long to approve my products. I just want to get going :(

Dee’s Homeware
United Kingdom
10 months using the app
November 12, 2022

One Problem chases the other. There is easy and working AND then there is Google channel, which is not working at all.

Cake Lover Dog
Germany
10 months using the app
Google LLC replied November 16, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Vance | Shopify

August 10, 2019

I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products.
Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20.
I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.

Boomers Protein
Australia
10 months using the app
Google LLC replied August 15, 2019

Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support

Edited February 17, 2018

Horrible app. Used to be 100x easier to fix errors. I will pay for another app just so I don't have to use this one anymore.

Please, Shopify, focus on the platform improvements and much, much less on apps. Let 3P's address those needs.

Theshopcom
United States
10 months using the app
October 9, 2018

Do not use this app. We enabled the smart campaign which added a bunch of pixels and tags to our site - there was no documentation or notice that this was happening. The tags inflated the conversions across all campaigns in the google account (other PPC campaigns and display). This created huge confusion, led to us increasing budgets, losing money, etc.

KinkyCurlyYaki
Canada
10 months using the app
February 4, 2021

It is very straight forward for anything that needs doing. Even creating a new google account to enable it. It is a simple step by step process. There are also different options available should you want paid or free promotion, or both.

Five Realm Cards
United Kingdom
20 days using the app
Edited October 27, 2020

This app works as described, but I have 2 issues.
1- Google makes it almost impossible to set up a feed and I had to resort to online forums and calling some friends to help me out. You literally have to jump through hoops to get this set up, especially the FREE listings.
2- Support is not good, period. I used their support link and got a response in exactly 24 hours, not horrible but not good either. I then sent a follow up question, and have been waiting since. I will start searching the web for the solution as the support here is of no help.
But once you get this down, Im sure its a very good app. Thus the 3 stars.

NY Value
United States
Over 1 year using the app
Google LLC replied October 29, 2020

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify