Google & YouTube , 7,820 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and smooth integration with Google Shopping and YouTube ads. They praise its automatic product updates, personalized recommendations, and quick search results. The app's insightful analytics are valued for optimizing strategies and boosting sales. Merchants also commend the responsive customer support and frequent updates.

September 13, 2021

Parecía que todo saldría perfecto, dando clic por aquí según las indicaciones y pues nada, que hasta me indican que me han suspendido la cuenta, me ayudan por favor.

Positive Gifts Shop
Mexico
5 months using the app
July 3, 2020

I’ve just started using this app,so it will be a few days to determine if it’s right for my store,ok

Salon BouG
United States
5 months using the app
August 19, 2020

I like it even I just registered. I wanted to boost my e commerce page. hopefully I am on the right track.

The Saint Night
Malaysia
10 days using the app
July 6, 2020

Still getting used to it don’t have any specific issues. Once I get the hang of it will def be 5 stars.

Belle Beauty by Isabel
United States
5 months using the app
Edited October 13, 2018

£9.57 cost of one click? Poor control of our spending, CPC and managing campaigns. Expensive for what returns to us. Limited and not value. Deleting app very soon.

Little Berries Kids Shop
United Kingdom
5 months using the app
April 30, 2020

I will be using this app to promote my online store. I hope all goes well and it's not at all complicated so thanks for that

Desire Roses store
United States
10 days using the app
Edited March 31, 2020

I just set up the app and it was easy and quick. I am excited to see what it does and how it works.

HERBAN, Inc.
United States
10 days using the app
Edited December 5, 2019

Update 12/5/2019: Shopify support reached out to me directly after I posted this review. They did a complimentary review of my setup and let me know that everything was set correctly on my end. They said it takes 14 full days for Google to "learn" your products and to figure out the best placement for conversions. Seeing no activity during this period is normal.

We are now 21 days into the campaign and we're starting to see activity from it (sessions, adds to cart, etc). It appears that it was working correctly this whole time which really goes to emphasise the importance of improving the user interface. I made a few suggestions to the support that reached out to me and he said he would pass them on to the developers. I really hope they do because this is a valuable marketing channel and could be a great tool if it were more user friendly.

For example, there is nothing telling the user that this learning period is underway. It just says "active" and "running" which is not accurate. Adding to the frustration is the fact that you have to dedicate a portion of your marketing budget to it- In my case $5/day (or $150/mo) which is not a small amount.

I am updating this review from 1 star to 3 stars because it does work.. The user interface is just severely lacking.

Original review:
I really hate leaving negative reviews but I think this app needs to be completely overhauled. I fumbled through the setup and after some trial and error got most of my products to get accepted by google (48 out of 51). After this, I tried setting up a paid campaign with a starting budget of $5 a day. The campaign has been "active" and apparently running since November 14th and in these 7 days, there has been zero activity and I'm honestly not even sure if they're actually running. I have had really good success on Google adwords campaigns as well as Facebook campaigns but really zero activity in 7 days? It seems like something is wrong with the campaign but there is no way for me to diagnose it inside the app. Everything just says active, accepted, and running. This app lacks intuitiveness and navigating through the setup and maintenance is very cumbersome. Most of these positive reviews look fake if you read through them, so I'm not sure if the developers even care to improve it. Sad because this would be a great marketing tool if it worked!

Alpine Rings
United States
9 months using the app
Google LLC replied November 21, 2019

Hey there! Thank you for taking the time to leave us a review. Google Smart Shopping campaigns that are created within the Shopify admin require up to 15 days for Google to learn and optimize your products and audience. Once Google optimizes what will work best for your business, this is when you will most likely start to see results. This can be found in our handy help doc as well (https://bit.ly/35qB8HE). I'll follow up with you via email to provide some more insight and tips on this and so we can continue our conversation there. I'm happy to assist and look forward to working with you.
Jonathan - Shopify Support

Edited August 4, 2020

Can support please get back to me about how to get rid of the active campaign that is left in my shopify admin EVEN AFTER I have deleted the app. No response from app support. I do NOT recommend this app.

Lulu Babe
Australia
5 months using the app
Google LLC replied September 1, 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with your campaign.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

October 28, 2022

All my products were dissaproved in Google Merchant Center resulting in suspension for 'misrepresentation' Unable to synch Gtins / no real time stock updates. Don't know how to undo the suspension.

Bebeco
United Kingdom
5 months using the app
Google LLC replied October 31, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify