Reviews (507)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, simplifying product additions and order fulfillment. It offers a wide product range, including unique items like customized neck labels and baby products, enabling market expansion. The interface is user-friendly, easing setup and design customization. The app is noted for reliable, prompt fulfillment and high-quality products, even during peak seasons. Customer service is responsive and effective in issue resolution, enhancing merchant satisfaction.
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I'm using Gooten for all of my print on demand products that I sell on my business, they are really good in terms of pricing and overall quality also shipping is fast and reliable, overall an amazing experience.
Hi there, thanks for leaving us a review! We're thrilled to hear that you're using Gooten as your primary provider of on-demand products and that you've enjoyed your experience with us. We look forward to continue working with you!
I have had a great experience with Gooten so far. My Partnerships manager is very helpful and supportive and makes the process much easier for a solopreneur like myself. Would recommend.
Thank you so much for leaving us a review! We love to see that you are enjoying working with us and that you appreciate our support team as much as we do. We look forward to working with you more!
They claim to be Print-on-demand but do not have order notes.
If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it.
In short, the app sucks.
The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold.
Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally.
Printful is much better in every way.
We’re so sorry to hear about these issues. We’ve reviewed your support requests and see that our support specialist issued a reprint for this order; damage is never okay with us, and we will always make it right as long as we know about it. Please let us know if you have any concerns with the new canvas.
Gooten offers expedited shipping and worldwide shipping as an option, with very few exceptions on very few products. For our Shopify partners who want to offer standard, expedited, and overnight shipping options, we recommend installing the Advanced Shipping Rules app. This provides a seamless shipping experience for your customers. We’d be happy to help walk you through setting that up!
Thank you for taking the time to share your feedback. We take all feedback from our partners very seriously and have passed your suggestion for gift/order notes on to our Product Team. We are working hard to get this enabled across all of our manufacturers to ensure a consistent experience regardless of the product you order or the manufacturer that produces it.
This app is really ease to use and nice. i did not yet completed a order but i'm excited to try it out.
We are looking forward to working with you! Thanks for being a Gooten partner.
I chose to connect the Gooten app to my Shopify store because they had products that were key to my plan but that I couldn't find elsewhere. The app for creating products and sharing them to your Shopify (or elsewhere) is fairly straightforward and I can see that it has more options I haven't even looked into yet. Installation and set up were seamless and intuitive. I do like that you can bulk upload a lot of art work at once. It would be super fabulous if you could apply that artwork to a product as a bunch of variations all at once. As it is, you have to go through a many-click process one by one, as far as I can tell. I know Gooten has been around a long time, and I feel like they have capabilities I can grow into, which is nice.
Really great app, easy to use and simple to setup. There's a large selection of products to decide from with decent costs. Would highly recommend!
Hi there! Thank you so much for leaving us a review. We appreciate you taking the time to give us feedback! We are happy to hear you are enjoying the broad range of products and low prices. We are so happy you are a Gooten partner!
So far so good with Gooten. We've seen great turn around times with orders that are true to what they say in there FAQ pages. I do wish they had an option to add marketing inserts into packaging as well as blind shipping. I did notice our products now don't have our name on the return address so I'm eating the cost and having them ship to me first to package more nicely and with our packaging. Another piece of feedback is to create a better rewards program such as Printful has. Spend X amount in a month get better discounts on products. Their VIP program doesn't offer any sort of discounts, just better response times for customer support essentially. Overall, I am happy so far!
Hey there, thank you for your review! We are thrilled to hear your positive experience with us. We also very much appreciate your feedback and will be reporting back to our support team! Thank you for scaling with Gooten!
2 Orders, 1 customer.
8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.
Hi there, we deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. Please reach out to us with more info if you would like, so we can connect you with a team member to assist in correcting your experience. Thank you.
3 out of 4 orders, didn't receive their destination. The shirts that I received contained printing errors. Please move on to another company if you want to save time and stress.
I really love the quick turnaround time in production and shipping that Gooten offers. The quality of the products are great, too. I have had some issues with printing in terms of printing the wrong logos in the wrong places and wrong sizes. Every time that happens, Gooten reprints the order free of charge for my customer. This is something I am pursuing on a higher level, but would still recommend Gooten to those looking for a quality drop shipper. When they get it right, they really get it right!