Reviews (515)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its easy integration with Shopify, offering a broad range of high-quality products like throw pillows, mugs, and apparel. They highlight the user-friendly platform, fast shipping, and excellent print quality. Additionally, responsive customer service and valuable educational resources are noted for enhancing business growth and expanding product offerings efficiently.
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This app is really ease to use and nice. i did not yet completed a order but i'm excited to try it out.
We are looking forward to working with you! Thanks for being a Gooten partner.
I chose to connect the Gooten app to my Shopify store because they had products that were key to my plan but that I couldn't find elsewhere. The app for creating products and sharing them to your Shopify (or elsewhere) is fairly straightforward and I can see that it has more options I haven't even looked into yet. Installation and set up were seamless and intuitive. I do like that you can bulk upload a lot of art work at once. It would be super fabulous if you could apply that artwork to a product as a bunch of variations all at once. As it is, you have to go through a many-click process one by one, as far as I can tell. I know Gooten has been around a long time, and I feel like they have capabilities I can grow into, which is nice.
Really great app, easy to use and simple to setup. There's a large selection of products to decide from with decent costs. Would highly recommend!
Hi there! Thank you so much for leaving us a review. We appreciate you taking the time to give us feedback! We are happy to hear you are enjoying the broad range of products and low prices. We are so happy you are a Gooten partner!
So far so good with Gooten. We've seen great turn around times with orders that are true to what they say in there FAQ pages. I do wish they had an option to add marketing inserts into packaging as well as blind shipping. I did notice our products now don't have our name on the return address so I'm eating the cost and having them ship to me first to package more nicely and with our packaging. Another piece of feedback is to create a better rewards program such as Printful has. Spend X amount in a month get better discounts on products. Their VIP program doesn't offer any sort of discounts, just better response times for customer support essentially. Overall, I am happy so far!
Hey there, thank you for your review! We are thrilled to hear your positive experience with us. We also very much appreciate your feedback and will be reporting back to our support team! Thank you for scaling with Gooten!
2 Orders, 1 customer.
8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.
Hi there, we deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. Please reach out to us with more info if you would like, so we can connect you with a team member to assist in correcting your experience. Thank you.
3 out of 4 orders, didn't receive their destination. The shirts that I received contained printing errors. Please move on to another company if you want to save time and stress.
I really love the quick turnaround time in production and shipping that Gooten offers. The quality of the products are great, too. I have had some issues with printing in terms of printing the wrong logos in the wrong places and wrong sizes. Every time that happens, Gooten reprints the order free of charge for my customer. This is something I am pursuing on a higher level, but would still recommend Gooten to those looking for a quality drop shipper. When they get it right, they really get it right!
Great service so far, integrated well with my website and customers said the items arrived as expected
Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs.
Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs.
Update: Response to Gooten reply to this review.
"we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten"
I have, and still been waiting for over a week now with no response. How about something of substance rather than getting me to run through hoops that won't solve anything.
Hi, thank you for your review. We are very sorry to hear about your experience with us during this time. Typically, our support team replies much sooner, however, there has been an unexpected increase in ticket volume, which is why our response time has been longer than usual. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We sincerely apologize for the delays and hope to return to our regular support response times very soon. Thank you for your patience as we manage these challenges.
they offer a good variety of products and their support answered my request very quickly. I also really like the shipping cost calculator! personally, I would love to see fabric and wallpaper in their product catalog! with that it'd be a perfect 5 star review from me!
Hi there and thank you so much for leaving us a review! We are so happy to hear you enjoy our product catalog and shipping calculator! As always, we value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this, and we'll be sure to pass your product feedback along to our team! We look forward to working with you more, and thank you for being a Gooten partner.