Reviews (2,123)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and comprehensive features, including loyalty programs, wishlists, and reviews. They appreciate the quick and helpful support team, responsive to customization and technical issues, often within an hour. The user-friendly interface and seamless integration with tools like Klaviyo are also noted, alongside positive impacts on customer engagement, retention, and revenue. Continuous improvements and global support across different time zones and languages further enhance its appeal for e-commerce operations.

December 29, 2018

I used this app to help me do reviews, wishlist and so on,I really like how it does reviews, you can upload the pictures.I am satisfied.

Simibridaldress
China
2 months using the app
February 5, 2020

Ms. Kachieva and the Growave team are very helpful to say the least. Rather than leaving you with spotty automatic software, they go in and make adjustments to integrations in your theme code personally. Very refreshing to see a company like this take so much pride in customer care. 100% recommend for anyone who needs any sort of integrations for their store, would give 6 stars if it was possible.

Project: Ethix
United States
2 months using the app
January 14, 2021

I installed this app and started testing a few days ago, mainly for the wishlist function. It works great so far and their customer service is excellent. I had a few minor issues and needed a few adjustment to match the styling of my website, Tattu always responded so quickly and provided excellent help!! I highly recommend this app and love their customer service.

Nomad Nature
Australia
2 months using the app
Growave replied January 18, 2021

Hello, the team at Nomad Nature,

Simply saying thank you will never be enough to express our gratitude to you for your attention and for leaving so wonderful review. We feel so pleased and special for choosing us. We warmly welcome you to the list of highly valued customers. 🌞🤗

 It is always a joy for us to be able to provide you with our best service. Without your support, the vision we have would remain in our hearts and minds. Thank you for making these things a reality.

You can trust us for your necessities and reach us anytime without any hesitation. 🥰

September 15, 2021

Great customer service, the best in the market. And yes this is by far the best loyalty app out there.

Ignattius
United States
2 months using the app
Growave replied September 15, 2021

Greetings of the day, the team at Ignattius!

Your sweet review made our day. Thank you from the bottom of our hearts 😍🥰 !

Please be assured that we're happy to support rays of sunshine like you! Our team always tries to analyze the tendencies in our business and meet the expectation of our clients. It's awesome that you can feel it ☀!

Cheers to you and enjoy your week 💗!

September 17, 2016

very very good support , i change themes and request many theme modification for my site . They do all for me . Hope they will success and develop more apps . Thank you

Linemanstore
United States
2 months using the app
June 13, 2018

Awesome app, awesome support! We have been using SocialShopWave for a few months and are very happy. When migrating our site from another platform we can across this app and transitioned away from the competitor that is much more expensive and only offers a fraction of the functionality. The SocialShopWave is more like 11 apps in one and is a terrific value. Equally important the Support Team has been five star. They always respond promptly and implement solutions quickly. I highly recommend.

Luli Fama
United States
2 months using the app
April 12, 2022

Haven't implemented the app on our live store yet, but the customer service have been helpful. I will say there is a few delayed responses, but we usually get my problems solved.

Plantish
Canada
2 months using the app
Growave replied April 15, 2022

Hi team at Plantish,

Please accept our deepest gratitude for leaving a fabulous review and contributing your time to our growth! 😇

In our field our beloved merchants are foremost and therefore your feedback is highly appreciated by us.

We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know. 🤩

Please reach out if you have any questions, we’d love to chat with you!

April 9, 2017

This is an incredible app with truly stellar customer service. I could not be more happy with the app and all of the app's amazing features. I highly recommend socialshopwave. I want to give a big thank you to the great support team for all their speedy resolutions and attention to detail!!

Kelsey Bye Design
United States
2 months using the app
September 27, 2022

Love the app. The support team is great. They are always ready to help and they reply very fast. Just perfect! I recommend this app.

Milk Bar Babystore
Belgium
2 months using the app
Growave replied September 29, 2022

Deat team of Milk Bar Babystore,

First of all, thank you for taking your time and sharing such an amazing review 🥰!

It's great pleasure for us to know that you find our app and team deserve your 5-star review. We truly believe that our cooperation will be long-term and fruitful ✨!

Happy Growaving ✌🏻!

September 16, 2020

I am very impressed with the Growave team and the app, i had a query and the lovely success manager got back to me immediately and solved my query.The app is really easy to use and and fits in nicely with my store. Overall very impressed! :)

Boganix
United Kingdom
2 months using the app
Growave replied September 22, 2020

Thanks for a lovely review, Boganix!💖
We always try to make integration processes smooth and quick; and most importantly make our products compatible with your store. Glad it reflected on you.
It is the biggest reward to see our customers happy ✨