Reviews (2,135)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its all-in-one platform that includes loyalty programs, referrals, rewards, reviews, and wishlist functionalities. It's praised for enhancing customer experience and boosting revenue and engagement. The app features a user-friendly interface and integrates well with platforms like Klaviyo. Exceptional customer support is frequently highlighted, with the team noted for responsiveness and customized solutions. It effectively replaces multiple apps, simplifying backend maintenance and improving user experience.
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I absolutely love the customer service. Makes my site look legit. Only been using for 2 weeks will update soon.
Best App ever to find in Shopify. Do not heistate guys, the support is awesome as well!!! I am looking forward to working with these guys so on.
I'm sad that I need to change my review to one star. This app USED to be amazing. Customer service WAS fast and responsive. Now I have to chase them down over and over to find out when they will respond to my tickets. I've been waiting literally weeks and have asked multiple times for something to get fixed. AND, I waited months for an update they said was coming. And when it finally DID come, I learned in order to access the change I was waiting for, I'd need to pay $30 more per month. I should have been grandfathered in at my current rate. They changed their whole billing system so now you pay $100 to integrate Klaviyo or $20 to get all the same features without Klaviyo. I can't even express how disappointing that was. ESPECIALLY when I had specifically been told email integration was coming to the Growth plan. Never did they mention it would be more expensive. I'll keep using the app for now only because I don't have the time to switch over to a different one, but I will be looking for a new solution. Such a bummer when something you start out loving turns to crap. Customer service is impeccable. They're quick to respond and always do their best to help me understand how to best use their app. They make all the changes I ask for. It's got tons of great features and options... plus one app vs 5 apps is amazing. The ONLY thing I wish was different is that the Growth plan offered Klaviyo integration. I'm a perfectionist and having all my emails look and feel the same is important to me.
Hello, dear Dirty Jane team 🙋♂️,
Thank you very much for the review that you have updated. We do take every word from our customers seriously and always work on covering every small detail we receive from them. Sadly, not all wishes can be fulfilled at the same time and not each of them can be implemented in a way customer sees due to various reasons that we are unable to take control of.
We work hard on making your experience with us great and some functionalities cannot be implemented easily due to the complexity of the requests, and even so, our teams worked well to deliver those requests to you. We value you as a customer and your experience with us is very important.
As for the confusion with the Growth plan, we understand your frustration with it. This step hasn't been done to charge you more, since you know the Klaviyo integration was available only on Enterprise plan for $299, however now it is more accessible for merchants on a plan for $99. We understand how important it is to support shopowners and the pricing has been evaluated considering the third-party app cooperation (Klaviyo, which is the separate business we work with) and the complexity of the work that has been done during the update.
We hope for your understanding in this situation and we did not ignore your case and even focused on a faster resolution, because, as it is written above, we do care about our customers and their experience is the top priority for all of us. Please let us reach you out and have a further discussion, our team is trying to contact you in Live chat and we would truly appreciate it if you would reply to us back. Thanks again, and wishing you all the best 💖.
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍
We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses.
Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖
Begaiym,
Reputation Manager!
Best support I ever met! Growave is a really helpful app that can improve a lot your site's conversion if used correctly. I asked the support team if it was possible to change the style of a lot of elements in the wishlist and everything was changed perfectly, the support team replies really fast. I can only recommend this app at 100%!
Hey FreskiCulture team,
Thanks for taking the time to rate our support and to use our app. We are glad you enjoyed your time with us 🤗!
Having the opportunity to assist you was an absolute pleasure for us 😊.
This app does it all! We migrated our Loyalty program to Growave because they were able to provide Loyalty program, Wishlist, Reviews all in one app instead of having to manage 4 apps at the same time. Everything that we asked for, they delivered in less than 48 hours. Plus they are cheaper than any other app.
Dear team at Moog Audio🎼,
Thanks so much for sharing your feedback. We’re glad to hear that our team’s performance exceeded your expectations and you are enjoying the Growave app. Thanks again, your review just made our day🤗.
Developer is responsive and eager to work out any issues - would recommend to any new business!
Excellent app and support, the chat help is really fast and they are proactively suggesting things to use their app 100%
Great job... Thank you!
I've been trying out a lot of apps here in the Shopify App Store but all of them failed and didn't work according to my needs. Gladly, I came across SocialShopWave App and all of my needs for my website were fulfilled. Their customer support is really great! Kalys (One of the CS Agents) helped me along the way. It's was long and tedious but he did make it work on my website according to my preference.
So if you're looking for a great all-in-one app for your store, don't look away!
Get this app and you won't regret it. I recommend it 100% for anyone who owns a Shopify store.
Thank you SocialShopWave! You really made my day on this one! You made my website perfect and awesome!
Amazing all-in-one solution all for a very fair price. The support has been great in helping us getting everything set up. Thank you to the growave team specifically, Alice has been very helpful. highly recommend this app.