Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

June 25, 2017

Beautiful app. loved it , easy to work with.

The Cozy Square
Saudi Arabia
About 1 month using the app
June 1, 2016

A really easy way to set up an FAQ page. Our customer service requests have dropped significantly thanks to this app

California Haze
United States
About 1 month using the app
January 15, 2020

I use this app to save time responding to repeated customer questions, this allows me to focus more on the important things, saving me time and money.
The app is easy to use and looks great on my store.

Personalised Gift Company
United Kingdom
About 1 month using the app
April 30, 2018

First off let me say that I'm one who rarely if ever leaves reviews, but I had to on this app. Not only is it extremely easy to setup (watch the above video and follow the steps people!), but it is very professional looking. To top it off it's offered for FREE, and as a beginner shop owner you'll come to realize all these small monthly fees for apps add up quick. Thank you so much to the developers and keep up the great work!

Edward Marcel
United States
About 1 month using the app
May 22, 2019

Really great apps !!! Easy to set up, make your page look more professionnal, Good job, thanks a lot !

CHARLES JARA
France
About 1 month using the app
January 26, 2021

i like so much this app its so easy tu use and this funcionaly its incredible. Im very happy for find it

violetbuys
Mexico
About 1 month using the app
June 7, 2019

l'application est facile d'utilisation et bien structurée par chapître ce qui permet de classer les questions par thème

ideacces
France
About 1 month using the app
February 10, 2023

In recent days, we have been unable to receive messages from customers via the "Contact Us" page.
After testing, we can't find the customer's message in the mailbox, please tell us what is the reason?
This has taken a toll on us.

I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message.
Then, the background automatically restores the previous mailbox

creabest.fr
Germany
Over 2 years using the app
Shark Byte, Inc replied February 10, 2023

Hello Creabest Team!
Please accept our sincere apologies for the issue occurred.
We'd like to investigate and fix this case, however as the app is already uninstalled we are limited in a help.

That would be great if you could give us a second chance to sort this case out.
Please check the emails that have been sent to service@creabest.fr.
We'll be happy to do our best helping you.

Looking forward to your reply!

Best regards,
Helpcenter Team

November 21, 2016

Perfect for creating avery professional look and feel for our FAQs at https://www.anaklaro.com

Anaklaro
Malta
About 1 month using the app
December 28, 2016

Great - simple and easy to use for my website oilpaintingsau.com.au

Oil Paintings Australia
Australia
About 1 month using the app