Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.

May 22, 2019

Really great apps !!! Easy to set up, make your page look more professionnal, Good job, thanks a lot !

About 1 month using the app
June 7, 2019

l'application est facile d'utilisation et bien structurée par chapître ce qui permet de classer les questions par thème

About 1 month using the app
May 9, 2019

Application facile d'utilisation. Très pratique

What I Want
Almost 2 years using the app
December 28, 2016

Great - simple and easy to use for my website oilpaintingsau.com.au

Oil Paintings Australia
About 1 month using the app
October 1, 2021

c'est une application au top, je recommande fortement. Il est proposé avec des templates prêtes à être utilisées

Gadgets Cool
About 1 month using the app
August 29, 2016

Nice and easy App. Thanks guys

United Kingdom
Almost 2 years using the app
Edited February 12, 2019

For the most part, the UX is good. On the back-end, if you accidentally delete anything, it's gone forever. You should be able to save and test out changes before anything permanent happens. I have also noticed that FAQ pages are not indexed by google. We have lots of rich, indexable content in our FAQs so this is actually a big deal for us. I reached out and asked when this would be fixed and was told that they plan to offer a premium version in the future that is more compatible with search engines but did not provide an ETA.

Ombraz Armless Sunglasses
United States
Over 2 years using the app
March 15, 2017

It's both helpful and a great visual experience for customers.

Live Cheaply
United States
About 1 month using the app
April 19, 2017

It's easy to use, BUT I can't re-order anything? That's ridiculous. That should be a basic feature. I should be able to type in my FAQ on the fly, then go in and put the main sections in the correct order.

Samson N Delilahs
United States
Over 2 years using the app
Edited August 4, 2021

It is best FAQ app ever used and support is really efficient and fast.
Even editing is useful and clear.

Almost 2 years using the app
Shark Byte, Inc replied August 6, 2021

Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community.

Best wishes,
Support team