Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

May 27, 2017

Nice design but wow page charging time ...
You need to:

Autoriser la compression

Éliminer les codes JavaScript et CSS qui bloquent l'affichage du contenu au-dessus de la ligne de flottaison

Exploiter la mise en cache du navigateur

Réduire la taille des ressources JavaScript

Réduire la taille des ressources HTML

Optimiser les images

Réduire la taille des ressources CSS

Mydogsafety
France
8 months using the app
Edited February 22, 2017

Absolutely the most amazing app! Customers LOVE getting quick answers and it helps me bring in more business!! Thank you!

Socialmediaguru365
United States
11 days using the app
October 21, 2020

Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.

Liberty Object
Spain
8 months using the app
Shark Byte, Inc replied October 22, 2020

Hello Liberty Object,
thank you for your feedback.
Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.

August 8, 2017

Perfect and easy to use. I absolutely Recommend it

Classycookie
Belgium
11 days using the app
April 3, 2021

Easy to use, clean design, and delivers exactly what promises! The fonts, colors and order of questions can be changed and placed as desired, which was huge for my business.

TheBeautyComplex.Co
United States
11 days using the app
December 18, 2017

The only downside is that the section rows cannot be moved up or down. Would really benefit from that. Also, would be great if font size and style could be changed. Otherwise, works well!

Franticfind
Estonia
8 months using the app
September 19, 2016

awesome app. Makes your website look extremeley professional.

Dashing Shirts
United States
11 days using the app
Edited June 25, 2019

I used up to help me to do FAQ page and I love it.
Excellent APP!
It's simple and easy to add new sections and articles. Awesome!

FairWow
Canada
11 days using the app
Edited September 18, 2020

The worst app for FAQs!
Even in offline mode, it appears in Google Search.
Service in bad faith: not very conciliatory and untrue.
Not possible to translate the app in several languages simultaneously. STAY AWAY!
La pire des apps en ce qui concerne les FAQ!
Même en mode Offline, celle-ci apparait dans la Recherche Google.
SAV de mauvaise foi: peu conciliant et mensonger.
Pas possible de traduire l'app en plusieurs langues simultanément. A FUIR!

Parideo
Belgium
10 months using the app
Shark Byte, Inc replied September 18, 2020

Hi,

thank you for the feedback and I hope you can reply to my email I've just sent. I'm hoping to chat more about languages as you can surely add other languages to HelpCenter. Also, the SEO issue is unique to your store and no other users experienced it before so I believe we can work this out. Let us know more when you have a minute. Marius.

March 25, 2021

Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.

Firewall-Shop.at
Austria
10 days using the app