Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

March 25, 2021

Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.

Firewall-Shop.at
Austria
10 days using the app
June 23, 2017

Makes it easy to quickly set up a FAQ page. Good stuff

Findoutshop
United Kingdom
7 months using the app
September 22, 2022

We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.

HomeSport
Luxembourg
10 months using the app
Shark Byte, Inc replied September 23, 2022

Hello HomeSport team,

First of all, we're truly sorry to hear that you've come across such inconveniences while using our app.
Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time).
But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now.

I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us!
Once again, our sincere apologies for the temporary inconvenience.

Best regards,
HelpCenter Team

February 12, 2021

Der Kundesupport ist sehr schnell, kompetent und offen für alle Fragen. Er hat uns sehr weitergeholfen und beim Aufbau unseres FAQ unterstützt.

Aerial-X
Germany
10 days using the app
March 12, 2021

This app is great and does everything I need it to! The customer service is honestly amazing, they have been so helpful in answering any of my questions. Would 100% recommend!

Nutribold
United Kingdom
10 days using the app
June 30, 2020

So far it's good and does what it says. Interface could be updated and prettier to look at. Continuing to use until it does not accomplish what I need.

MiMO Products, LLC
United States
7 months using the app
August 8, 2017

Really easy to use and a great setup.

Only constructive criticism is that I wish you could re-order the main subjects. On my last update you could still only re-order the sub-sections, and any new main sections you have to add to the end.

RARR Sportswear
www.rarr.com

Rarr
United States
7 months using the app
September 13, 2018

It is a really good app however it has lost 2 stars because it loads un-minified scripts and styles on the frontend. Possibly not a big deal if it's the only app you use but these scripts can add up and each being loaded separately can take a toll on page load times and therefore SEO.

MegaTot
United Kingdom
9 months using the app
October 12, 2020

saves so much time and is easy to use, i offer you use this if your in a rush, and its free so why not :)

Foco Ink
Canada
10 days using the app
Edited March 28, 2020

Good design of the FAQ and the app is easy to use. Simple and sufficient results. Exactly what I needed. I strongly recommend the app

MME AUTHENTIQUE
France
7 months using the app