Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

April 28, 2019

Recently downloaded. I use this app to give my website a more clean and organized look! I love it. So far so good.

Island Swim
United States
12 days using the app
April 6, 2018

Great app and awesome customer service!

Europe Catalystcase
Germany
11 days using the app
March 5, 2020

「わかりやすい設定の仕方」「無料でも申し分ない使い心地」最初にお金をかけずに無料で、FAQ(よくある質問)を作りたいならこの「Help Center」がおすすめです。実際にアプリをダウンロードして使ってみてください。

JPN watch
Japan
8 months using the app
June 16, 2020

Excellent app, and prompt response from the app support team.

BIOEFFECT
Iceland
11 days using the app
Edited February 22, 2017

Absolutely the most amazing app! Customers LOVE getting quick answers and it helps me bring in more business!! Thank you!

Socialmediaguru365
United States
11 days using the app
May 27, 2017

Nice design but wow page charging time ...
You need to:

Autoriser la compression

Éliminer les codes JavaScript et CSS qui bloquent l'affichage du contenu au-dessus de la ligne de flottaison

Exploiter la mise en cache du navigateur

Réduire la taille des ressources JavaScript

Réduire la taille des ressources HTML

Optimiser les images

Réduire la taille des ressources CSS

Mydogsafety
France
8 months using the app
August 8, 2017

Perfect and easy to use. I absolutely Recommend it

Classycookie
Belgium
11 days using the app
October 21, 2020

Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.

Liberty Object
Spain
8 months using the app
Shark Byte, Inc replied October 22, 2020

Hello Liberty Object,
thank you for your feedback.
Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.

April 3, 2021

Easy to use, clean design, and delivers exactly what promises! The fonts, colors and order of questions can be changed and placed as desired, which was huge for my business.

TheBeautyComplex.Co
United States
11 days using the app
December 18, 2017

The only downside is that the section rows cannot be moved up or down. Would really benefit from that. Also, would be great if font size and style could be changed. Otherwise, works well!

Franticfind
Estonia
8 months using the app