Reviews (1,331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
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Easy to use, clean layout. Happy with this app. Does what it says and its free. Makes it easy for customers to find info.
I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!
We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of the HelpCenter installation problem in a shop Nigel Greene Electrical.
Looking forward for you reply to the email we just sent.
I found it really easy to use and very helpful in creating an organised FAQ page, although I would like to be able to customise the page a little bit more such as font, images etc.
The layout on the page is not right. I can't fix the title and the search bar to be under the menu.
Didn't work for me. Interface is awkward to navigate and the "contact" button just simply didn't work. URL is set to "www.yourdomain.com/apps-help-centre". Couldn't find a way to edit this, looks odd and unprofessional to have "apps" in your URL rather than "pages". The app needs access to your customers and customers data for no reason. There's no reason that the app needs it and I'm disappointed in Oberlo for using this tactic to steal our customer data. If you respect your customers and your own integrity, do not install this.
It expanded across the entire screen and the font was way to big for our site. Did not work with the theme.
yo la estaba usando en otra tienda ahora acabo de abrir otra y me sale error 504. Que broma es esta? arreglen lo rapido ya de una vez porfavor ¡¡
DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a total lie and fabricating because we asked you for the FAQ's you deleted, and you said you couldn't send them to us. BUYER BEWARE! Stay FAR AWAY from this app. There are MANY other options from reputable app developers.
Hello Netrition Team!
First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you.
We have tried our best to fix this problem that arose through our fault, and we will strive to ensure that this never happens again.
Our dev team had been working hard to bring the missing FAQ data back to your store.
As far as we know, we have already provided you with all the information regarding missing data and sent it back to you directly.
You can contact our support team or check our email with instructions.
We are very sorry that we did not meet your expectations. Let's appreciate the last chance to justify ourselves, and improve our relationship to a new level.
Best regards,
Helpcenter Team
An excellent App that I know my customers will love - cos I certainly love it! Easy to install - easy to setup/configure - easy to add/remove/change articles and categories - Top Stuff - Highly recommend it.
Easy to use - would highly recommend! :)