Reviews (1,331)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for ...

Edited May 24, 2017

GOD blessed this APP developer! Perfect for small start up site that don't have many FAQ yet and as business grows, I'm sure we will more than willing to pay for BIG PACKAGE FAQ super features. Highly recommend for START UP SITE! ThaiOrchidJewelry.Net

Thaiochidjewelry
United States
13 minutes using the app
January 26, 2017

It expanded across the entire screen and the font was way to big for our site. Did not work with the theme.

Forsyth
United States
13 minutes using the app
July 17, 2017

Easy to use and integrate! Such a helpful App for any Shopify store!

My Runway Eyes
United States
12 minutes using the app
Edited December 4, 2018

yo la estaba usando en otra tienda ahora acabo de abrir otra y me sale error 504. Que broma es esta? arreglen lo rapido ya de una vez porfavor ¡¡

Time Rolles
Spain
11 minutes using the app
May 22, 2019

It's very easy to use, and you can get a nice page. The font part in setting is a little bit confusing, you need to try to adjust it to get the good size.

Bcabo
China
7 minutes using the app
Edited March 24, 2020

Best free app allow you to grow your business before MOVE TO PAID version, EASY INSTALLED, easy to add, edit and add to site, search FAQ IS THE BEST

SunneTropical
United States
4 minutes using the app
Edited January 16, 2023

DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a ...

Netrition
United States
4 minutes using the app
Shark Byte, Inc replied January 16, 2023

Hello Netrition Team!
First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you.

We have tried our best to fix ...

July 29, 2019

Easy to use, clean layout. Happy with this app. Does what it says and its free. Makes it easy for customers to find info.

VetMedSolutions
Canada
2 minutes using the app
May 17, 2016

An excellent App that I know my customers will love - cos I certainly love it! Easy to install - easy to setup/configure - easy to add/remove/change articles and categories - Top Stuff - Highly recommend it.

Reorderdemo
Australia
August 18, 2016

Easy to use - would highly recommend! :)

Bridsons
Canada