Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Love it - made my FAQ's simple and easy to set up. I had a page that I was using before but this looks much nice. Linda Singh, Sitara Collections
Best APP! Easy to use, FREE and looks absolutely professional. Highly recommend.
La aplicación cumple lo que promete. Es de muy fácil configuración, funciona perfectamente tanto en tu web de escritorio como en la de celulares. Podrás solucionar cualquier duda de tus clientes con esta potente herramienta. Pero lo mas importante para mi a sido el equipo de desarrollo que cuando e tenido dudas o problemas, me han ayudado rápidamente resolviendo absolutamente todo. Estoy encantado. Muy recomendada.
The application does what it promises. It is very easy to configure, it works perfectly both on your desktop and mobile websites. You will be able to solve any doubt of your clients with this powerful tool. But the most important thing for me has been the development team that when I have had doubts or problems, they have helped me quickly solving absolutely everything. I am delighted. Highly recommended.
We use the HelpCenter by Vertex LV Shopify App on our website PictarWorld.com. We would like to recommend the App - The flexibility of the app let us organize the Help Center and FAQ better, thanks to the 3 layers structure that is possible with the App. Furthermore, the app support is just great. We had a problem with the loading of the answers and Justas from the Support provided quick and efficient support to our problem.
Simple and effective - thanks!
We are using the app now as our FAQ. At the beginning we had some issue but thanks so their great customer support service, we solved it. It is nice product to use as FAQ.
I also expect them to improve the product for SEO as well.
FEYNARRIE
My F.A.Q. has a very professional look as expected. The settings were confusing at first but The assistance has been very efficient and helpful. Thanks to the team.
Must have app for any e-commerce store! It is very simple to use and the functionality is awesome! We have used it for about 6 months now on our store - www.AcuOutlet.com
This app is great and does everything I need it to! The customer service is honestly amazing, they have been so helpful in answering any of my questions. Would 100% recommend!
So far so good, the only thing that I didn't like is that you can't keep it simple and answer questions without having to create a category. :(