Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

February 23, 2017

Great App. So simple to use and works great. Definitely recommend it.

Mrblancteeth
United Kingdom
Over 1 year using the app
May 27, 2022

Donatas is really friendly and helpful!!
This is a great platform for marketers who want to create a FAQ page for their business. I really like the FAQ page that I made for my business because it allows me to keep my customers informed about all of my latest offers and promotions. The live chat is another great feature that makes it easy to serve my customers and provide them with the support they need. It is a great platform that allows me to create a page that is unique to my business

Meebike
China
Over 1 year using the app
April 27, 2017

Excellent app! Works great. Self-explanatory, Easy to use. No hidden charges.

Fashionmores
United States
Over 1 year using the app
July 21, 2018

Excellent app, just what every store needs!

Gift Moments
United Kingdom
Over 1 year using the app
August 11, 2020

Its an easy app to you use and works great. You can really customize it and not need to be technical about it.

DULCETSKIN
United States
Over 1 year using the app
Edited March 14, 2019

Really good app and helpful technical support, resolved an issue I had very quickly. Would recommend.

Immunity Jewellery
United Kingdom
Over 1 year using the app
Shark Byte, Inc replied March 8, 2019

Hello, Immunity Jewellery,
thank you very much for your feedback and review, it really means a lot to us. If you'll need any help in the future - just let us know! Wish you all the best :)
Help Center support

February 8, 2021

The app is great. Beautiful FAQ structure to layout your questions. Seamless integration. I had a small issue with the navigation in my theme but after I contacted support, it was fixed in a day. A+ for support. Love the app.

AirClear Store
Singapore
Over 1 year using the app
November 1, 2017

Powerful, simple, and best of all free. Had a slight issue with formatting of the page on the Jumpstart theme and my support query was resolved very quickly.

Origin Home Hq
Australia
Over 1 year using the app
January 17, 2018

The app does what the name states: it builds an attractive FAQ page. One that is very user friendly.

I easily figured out how to add images to the FAQ articles.

When I needed assistance with adding links t the Articles, Marius at
EosCity Support did a great job of teaching me how to manage the links.

So far A+

Emdbrands
United States
Over 1 year using the app
May 27, 2019

Great app! It's easy to use and gets the job done. This was exactly what I was looking for something simple to use.

What Fashion Wants
United Kingdom
Over 1 year using the app