Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

October 11, 2017

Love this app! Makes your FAQ page look extremely professional.

Glory West
United States
Over 1 year using the app
Edited October 20, 2018

Awesome app! Simple to use and just what I need. Support was nice and fast with answers. Highly recommend!

Cosystyles
Lithuania
Over 1 year using the app
June 13, 2018

Simple to use, and the customer support was extremely responsive! Probably the best customer support I have seen with a Shopify app. Nice!

Dynatrap
Mexico
Over 1 year using the app
February 13, 2017

The only reason I give it 4 starts instead of 5 is because there is no way to change the url apps/help-center to apps/faq

Artizan Coffee Co
United States
Over 1 year using the app
February 19, 2017

It's good but it would be even better if it showed up in your stores built in search results. Unless customers go to this page directly, they won't be able to find anything.

Wig Store Hair And Beauty Canada
Canada
Over 1 year using the app
May 7, 2017

Works like a charm. Esp. love how you can create various categories and the fact that it can be tailored for basic and more complex Q&A. Great work!

Divani Chocolatier
United States
Over 1 year using the app
Edited March 12, 2020

Belle interface graphique, fluide et customizable. Laisse une impression de sérieux sur la boutique. Je ne regrette pas mon achat.

Nox Dulcis
France
Over 1 year using the app
December 16, 2017

It is a nice form to have on your website. However, the Contact Form does not work and even after contacting the developers and getting a reply that "it is a problem that is on our end", still nothing is done about the contact form not working. The lack of fixing the problems with the App is unacceptable. Shopify should not allow Apps on their website that do not work correctly. Other then the contact form not working correctly, everything else seems to work nicely.

Avv1
United States
Over 1 year using the app
March 31, 2017

Very good app. Gives you a professional looking FAQ section. Easy to use, looks great. Works very well.

Muscat Gems
United Kingdom
Over 1 year using the app
September 18, 2016

Great App easy to use, looks great

Octo Treasures
United States
Over 1 year using the app