Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

January 28, 2017

What a gem! Downloaded it a while ago...looked a bit inconvenient at the begining. After getting the head around (didn't take much time) fell in love with this app. Very easy to use, and this is a great way to add more content to your site. Recommend!

Labam Miegam
Latvia
9 months using the app
September 14, 2021

AMAZING app and AMAZING customer service!
I wanted to switch to a different FAQ app cause mine is very complictaed to handle. HelpDesk did all the transfer in a few days! Donatas was always here to help and always kept me updated about the progress of the transfer of the FAQs! Really great job, well done! 10/10

The Unlimited Box
Mexico
9 months using the app
June 23, 2020

Great app, really good customisaton features and allows a quick and easy FAQ page to go up. Best FAQ app on the app store, in my opinion.

FashionLike.Me
United States
9 months using the app
July 23, 2018

Fantastic app and completely blown away by the support.

Kohsamuiguide
Canada
9 months using the app
Edited November 3, 2018

Easy to set up, good design, helpful app. It also has a friendly, responsive customer service. Great app highly recommend it!

Petrhomb
Lithuania
8 months using the app
April 9, 2019

It's a nice FAQ editor. I'm in the process of making my FAQ so I will be smarter when I finish, but I can say it easy to use, and looks nice.

Natura Medica
United States
8 months using the app
July 29, 2019

I despise building Frequently Asked Questions pages and filling them with relevant content. HelpCenter was a great addition and made the process a lot easier.

Exquissence
Canada
8 months using the app
May 5, 2017

Really awesome app. Just made a few sections, but love it so far. Having previous experience in customer service at world class level I already know that this is gonna impact our site in a supportive and trusting manner. You want this app. Your customers deserve it!

Smartuality New
Norway
8 months using the app
November 4, 2020

Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.

Boldenusa.com
United States
8 months using the app
January 18, 2021

ho istallato l'app ed è perfetta se si potesse sganciare la sezione inviaci una domanda per poterla installare per esempio nel footer? Saluti

Squisiti.net
Italy
8 months using the app