Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
Refine
-
By rating
Everyone, this is a fantastic app - easy to use, look great, definitely recommended! Even the free version is great - but of course you get a lot of additional useful features when you get the paid version.
What a gem! Downloaded it a while ago...looked a bit inconvenient at the begining. After getting the head around (didn't take much time) fell in love with this app. Very easy to use, and this is a great way to add more content to your site. Recommend!
AMAZING app and AMAZING customer service!
I wanted to switch to a different FAQ app cause mine is very complictaed to handle. HelpDesk did all the transfer in a few days! Donatas was always here to help and always kept me updated about the progress of the transfer of the FAQs! Really great job, well done! 10/10
Great app, really good customisaton features and allows a quick and easy FAQ page to go up. Best FAQ app on the app store, in my opinion.
Fantastic app and completely blown away by the support.
Easy to set up, good design, helpful app. It also has a friendly, responsive customer service. Great app highly recommend it!
It's a nice FAQ editor. I'm in the process of making my FAQ so I will be smarter when I finish, but I can say it easy to use, and looks nice.
I despise building Frequently Asked Questions pages and filling them with relevant content. HelpCenter was a great addition and made the process a lot easier.
Really awesome app. Just made a few sections, but love it so far. Having previous experience in customer service at world class level I already know that this is gonna impact our site in a supportive and trusting manner. You want this app. Your customers deserve it!
Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.