Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

October 9, 2020

Excellent app so far. I have not had any issues that would raise any eyebrows. I hope it stays that way. Keep up the good work.

Warehouza
United States
2 months using the app
July 26, 2019

I used this app to my personal business, and i like a lot how it make look the pages with its easy use

Air Purifier Oasis
Chile
2 months using the app
February 12, 2017

Muy buena app. La recomiendo.

Organicos Gourmet Inc
Colombia
Almost 4 years using the app
September 5, 2016

Great app. Absolutely easy to use. You can check it our on my website at. www.buzzpokemon.com

Buzzpokemon
Netherlands
2 months using the app
May 29, 2018

Really attractive and the break down is very nice as well. Very simple to add, implement and use.

Crystalcm
United Kingdom
2 months using the app
August 4, 2020

GOOD SERVISE !RDJGPODRJFIBFDBOIFJDGDKGAPJLkLFVGJRAOIDMVKLCVKJNDNVKDFNKVNKFDNVKLDFKLNLKRNAGKLRKLGNVLKDFNLKALKAN

men's_cool_shop
United States
2 months using the app
September 16, 2019

What an incredibly simple to use app, and it is so hard to find a free app these days, I am delighted with this find, and will use it again on other stores I develop. I didn't need an FAQ, I was just looking for an 'accordion' facility to enable a better layout for a long page. This did exactly what I needed and works great, it even will follow your theme settings for fonts and colours which help for consistency and saving time! I had only one support question, which was to be able to change the URL. I got an almost immediate answer, with screenshot and solution. So I can even say superb support even as a non-paid user. Very well done to the developers of this app - and thank you so much!!

Bonita Candles
United Kingdom
2 months using the app
Shark Byte, Inc replied September 17, 2019

Dear Bonita Candles,

Thank you very much for an inspiring review! It means a lot to all our team :).
If you have more questions about the HC app - we'll be always ready to help.

Have a great day!
Help Center support

January 23, 2017

This app is easy to install, easy to create you FAQ's and easy to update the FAQ's.

Immaculate Organic Soaps
United States
Almost 4 years using the app
Edited May 4, 2017

This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response.

Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.

Lift Innovations
Canada
2 months using the app
February 9, 2017

Easy to install and get set up! Colors already matched my store theme and branding. Gave a nice classy professional look that we were looking for on our FAQ page at www.classycase.com

Classy Phone Case
United States
2 months using the app