Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.
Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.
This app is fantastic. It has a low price and allows a big customization of the help center and faq's. Recommended.
Awesome app with amazing support! Have nothing to complain.
Just had an issue with the apperance of my FAQ section. Sent an email to the support of HelpCenter and the problem was solved within 2 days. Thanks!
This is very easy to use. I've tried a lot of FAQ apps and most of them...suck. This one looks nice, it's easy to update, move questions around..etc. It's worth getting off the free plan, and it's a really nice addition to our web store.
Great product. Simple to use and does the job perfectly. I would suggest to anyone looking for a easy FAQ page creator
Just started using this app and its a great FREE app. Looking forward to seeing it in action on my shop!
its perfect. Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
I love the HelpCenter. It is really easy to use for those who do not have any coding skills. Thank you.