Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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This app is such a wonderful help!!!!! It makes my store look very simple and professional just as I intended it to be!
This app is very easy to use and it makes my site look really professional, I highly recommend using it!
Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro
Bonjour à tous !
Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)
Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !
Meilleures salutations,
L'équipe du HelpCenter
Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.
Hi Good Dog People™!
Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.
During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.
Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!
We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.
We value our customers and stand behind our work and would like the opportunity to make things right for you.
We look forward to hearing back from you!
All the best,
HelpCenter team
Nice, self-explanatory, easy to navigate. Great customization options.
Can't think of any difficulties I've had. Great app.d
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page
Perfect, right out of the box.
Simple and very easy to use. Love the layout
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Ajuda bastante e bem simples de usar..................................................................