Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

April 20, 2021

It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page

Premier Paddle Boards
Canada
2 months using the app
September 7, 2016

Perfect, right out of the box.

The Spokane Trading Company
United States
2 months using the app
September 1, 2016

Simple and very easy to use. Love the layout

The Moxie Shop
United States
2 months using the app
July 23, 2020

good good good good good good good good good good good good good good good good good good good good good good good good good

No2 st
South Korea
2 months using the app
May 19, 2021

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

Baby Tula UK
United Kingdom
Over 4 years using the app
August 11, 2019

Ajuda bastante e bem simples de usar..................................................................

Gorilla Shopp
Brazil
2 months using the app
October 10, 2016

Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.

Amoretta Me
Australia
About 4 years using the app
June 7, 2021

Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.

SHINY JEWELRY
France
2 months using the app
September 19, 2021

This app is fantastic. It has a low price and allows a big customization of the help center and faq's. Recommended.

The Prousen
Italy
2 months using the app
March 27, 2019

Awesome app with amazing support! Have nothing to complain.

Just had an issue with the apperance of my FAQ section. Sent an email to the support of HelpCenter and the problem was solved within 2 days. Thanks!

I AM MOTIVATED
Germany
2 months using the app