Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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great app! centralizes our support needs all in one place
Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.
Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.
Amazing APP, Impecible support. Live chat is always available to help guide you. They have a great onboarding process to help get all of your channels up and running. Plus they are always posting new blogs, guides, and webinars to help further your knowledge and improve efficiency and quality.
What a fantastically useful app!
Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place.
I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses.
Amazing support too. Worth every penny.
We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!
The easiest way to have all the interactions with our customers from different platforms in one place, easy to use, very friendly app and the best part is that you can keep track of the communication with them efficiently and fast
Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!
We migrated from ZenDesk to Gorgias and could not be happier. The app is fantastic and support has been prompt and helpful. Keep up the good work!
You simply couldn't have made a better choice! 😉 We're so delighted to know how you feel about Gorgias. Here's to many more years we'll be spending together! 🥂
I sent a message asking for help with adding signatures to an integrated email because it wasn't working correctly. Gorgias support answered within a few minutes and helped me figure out the issue. They always respond in a reasonable amount of time and help provide a solution to any issue we have!