Gorgias , 680 reviews

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this customer service app for its seamless integration with Shopify and user-friendly interface. They value its automation features, cost-effective ticket-based billing, and the ability to centralize communication from various channels into one inbox. The responsive customer support team and the live chat feature are also appreciated. Many report significant improvements in customer service efficiency after using the app.

March 17, 2020

Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!

Sash Bag
United States
Almost 2 years using the app
March 17, 2021

Milan was awesome - really went out of his way to help me with ReCharge! Thanks again for the amazing help :)

BodyRestore
United States
Almost 2 years using the app
May 22, 2020

They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.

Survival Frog
United States
Almost 2 years using the app
October 27, 2021

amazing app and amazing customer service. respond quickly, resolve everything, so so helpful !!!!!!!

Soufflé
France
Almost 2 years using the app
March 26, 2020

as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great

CYSM PRO - Colombia y su Moda Mayoristas
United States
Almost 2 years using the app
June 11, 2020

I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!

Sunnylife
Australia
Almost 2 years using the app
August 2, 2019

Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.

Peak Yogurt
United States
Almost 2 years using the app
June 9, 2020

Amazing APP, Impecible support. Live chat is always available to help guide you. They have a great onboarding process to help get all of your channels up and running. Plus they are always posting new blogs, guides, and webinars to help further your knowledge and improve efficiency and quality.

Brio Coolers
United States
Almost 2 years using the app
September 22, 2021

The easiest way to have all the interactions with our customers from different platforms in one place, easy to use, very friendly app and the best part is that you can keep track of the communication with them efficiently and fast

Wunderkeks
United States
Almost 2 years using the app
October 27, 2021

Senka Korac - is a lifesaver in the customer support team! Thank you so much for the superb fast support and problem solving.

HAIRTWO
Lithuania
Almost 2 years using the app