Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

March 18, 2024

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The Glow Beauty Edit
Australia
Almost 2 years using the app
April 9, 2024

Great for getting to know your customers better in a timely manner.

Splat3D
Australia
10 months using the app
June 21, 2022

Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.

Pure & Coco
United States
Over 4 years using the app
October 8, 2021

This app simply doesn’t work. The worst part is that I thought it was working fine until this morning when I opened it up and there were all of a sudden dozens of unread conversations going back months. It looks like I’ve been receiving about 10% of my messages the whole time I’ve been using the app. I’m really horrified that all these customers have been ignored because this app didn’t A) notify me of the messages and B) show them in the inbox.

Milkface Nursingwear Inc
Canada
Over 4 years using the app
Shopify replied October 13, 2021

Thank you for writing your review and I am sorry to hear that you experienced this delay which caused you to miss messages from your customers. I would encourage you to contact our support team directly, who can authenticate you on the store and troubleshoot this issue in more detail: https://bit.ly/2AWw5VA. If the problem can be diagnosed then hopefully we can prevent this from happening again in future. -Victor, Shopify Support

February 29, 2024

good chatting box, instant answer is very good

eworkmart
China
Over 2 years using the app
April 29, 2024

L'application est simple à utiliser et elle est très très pratique, merci les gars

My Gova
Belgium
3 months using the app
December 20, 2023

I cannot say enough great things about Shopify Inbox! As a small business owner, I have tried multiple chat apps and always had issues with either high costs or technical difficulties. But then I discovered Shopify Inbox and it was a game-changer. Not only is it affordable (Free), but it has all the features I need to communicate with my customers efficiently. And best of all, no more frustrated customers due to buggy apps! Thank you Shopify Inbox for making running my online store so much easier.

Coastal Gifts Inc
United States
Over 4 years using the app
June 8, 2022

Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.

Proslat US
Canada
Over 4 years using the app
Shopify replied July 6, 2022

Thank you for writing your review and for sharing your feedback with us here. It is possible to set an away message within Inbox, and when you set it to active the message will automatically send to customers. You can therefore just toggle the message to be active whenever you take lunch or step away for a period. You can read more on how to do this here: https://bit.ly/3IjTi2E. -Victor, Shopify Support

February 18, 2024

this app is very convenient and work good

Zippy Dynamics Dog Apparel
United States
About 3 years using the app
March 30, 2022

Pas mal ! j'utilise cette application avec une boutique Facebook en ligne ainsi que pour mon propre site, les client commence a affluer . Merci

Artmusiclitte/Artmusics Relays
France
Over 4 years using the app