Shopify Inbox , 4,170 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

October 10, 2023

Great experience

SCrownPro.com
United States
5 months using the app
October 30, 2023

very nice

ZEN ZONE
Switzerland
18 days using the app
Edited October 29, 2023

super !

Le Petit Placard
France
7 months using the app
December 4, 2023

Muy comoda y buena!

Ciliberti
Colombia
3 months using the app
November 24, 2023

:) top

Minì&Made
Italy
About 1 year using the app
September 23, 2023

I love it the app is very easy to use,

Lorain Gabriel Store
United States
3 months using the app
August 24, 2023

chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...

OceanWash
Germany
5 months using the app
Shopify replied August 29, 2023

Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this.

If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: https://shopify.link/qLKl so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support

September 25, 2023

Application simple à installer et utiliser.

SEO 5 EUROS
France
6 months using the app
August 30, 2023

Shopify Inbox is great and it keeps shop owners in communication to answer questions from a customer

Harmony Luv Brand
United States
4 months using the app
November 27, 2023

Muy util

Douf
Spain
8 months using the app