Shopify Inbox , 4,188 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

November 19, 2023

muy buena y dinamica

The Brothers
Mexico
About 1 month using the app
June 27, 2023

Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.

yowd
Pakistan
6 days using the app
October 9, 2023

need dark mode

True Sun
United States
About 2 years using the app
Shopify replied October 11, 2023

Hi there! Thank you so much for sharing your feedback, this is a great suggestion. -Shay, Shopify Support

September 15, 2023

Good UX

momo-cotton
Portugal
Over 1 year using the app
October 31, 2023

Groovy

Japanese Tools Australia
Australia
Over 1 year using the app
September 28, 2023

it's good

Bunnys Smoke Shop
United States
6 months using the app
December 29, 2023

No funciona, es una app inutil!!!!

Frikopolis
Brazil
About 12 hours using the app
October 13, 2023

great

Little beds
United Kingdom
5 months using the app
November 3, 2023

I like the auto reply!

Miller's Leather Shop
United States
11 months using the app
November 14, 2023

lit

laylaylime
United States
2 months using the app