Reviews (5,665)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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love it very useful and easy. Clients can contact us very fast for all questions or concernes. We can even keep the conversation. love it.
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The chatbox is great to have only if we can respond in time.
The notifications are quite late. This needs to be improved.
Hi there, ICKREATE. Thanks so much for taking the time to a leave a review for Inbox. This delay issue you're seeing with notifications is something our team is aware of, and is actively working on resolving. If you could, it would be great if you reached out to us via this email address: inbox@shopify.com, so we can collect some data regarding the device you're using where notifications are slow. This information would help the team in resolving this issue. Thank you. -Imogen, Shopify Support
I love this app. I've had many real time and other conversations with customers that have led to sales because of Shopify Inbox letting me know right away that a customer wants to communicate.
FREE and adds trust between the customer and seller. I also use it for reassuring addresses, and if there are special notes I have to tell my customers, I directly use this APP.
Very helpful app, and it now supports multi-store businesses.
Simple, lightweight, clean.
Thank you for writing your review and I am glad to hear that you've been able to increase your interactions with customers as a result of using Shopify Inbox. I hope the tool continues to be of use to your business as it grows moving forward.
In terms of the feedback you've provided regarding how the enter button functions when sending a message to an offline customer, I can see why you'd prefer for the text to skip to the next line rather than sending a message to the customer each time. I'll be sure to pass on your suggestion to our development team. -Victor, Shopify Support
I used this app to help me try and keep up with the questions the customers may have about their orders or a particular item. It is useful and very helpful. I just wish I can get better notification.
I Like how this website and all its applications feel like a legit command center. My phone is just a phone again. thank you
less useful now that facebook and instagram not in the same box too few automated responses
Thank you for your review! -Emily, Shopify Support