Reviews (5,665)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

February 18, 2022

love it very useful and easy. Clients can contact us very fast for all questions or concernes. We can even keep the conversation. love it.

PREMIERLASH Canada
Canada
Almost 2 years using the app
August 1, 2022

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Baño María
Chile
Almost 2 years using the app
March 22, 2022

The chatbox is great to have only if we can respond in time.
The notifications are quite late. This needs to be improved.

ICKREATE
India
Almost 2 years using the app
Shopify replied April 4, 2022

Hi there, ICKREATE. Thanks so much for taking the time to a leave a review for Inbox. This delay issue you're seeing with notifications is something our team is aware of, and is actively working on resolving. If you could, it would be great if you reached out to us via this email address: inbox@shopify.com, so we can collect some data regarding the device you're using where notifications are slow. This information would help the team in resolving this issue. Thank you. -Imogen, Shopify Support

October 27, 2023

I love this app. I've had many real time and other conversations with customers that have led to sales because of Shopify Inbox letting me know right away that a customer wants to communicate.

Mr. Joe’s Really Big Toys & Collectibles
United States
Almost 2 years using the app
August 14, 2023

FREE and adds trust between the customer and seller. I also use it for reassuring addresses, and if there are special notes I have to tell my customers, I directly use this APP.

Kumare Beauty
United States
Almost 2 years using the app
November 8, 2023

Very helpful app, and it now supports multi-store businesses.

Super-Dry (01)
Canada
Almost 2 years using the app
Edited August 19, 2024

Simple, lightweight, clean.

Drifters Adventure Centre
South Africa
Almost 2 years using the app
Shopify replied September 21, 2022

Thank you for writing your review and I am glad to hear that you've been able to increase your interactions with customers as a result of using Shopify Inbox. I hope the tool continues to be of use to your business as it grows moving forward.

In terms of the feedback you've provided regarding how the enter button functions when sending a message to an offline customer, I can see why you'd prefer for the text to skip to the next line rather than sending a message to the customer each time. I'll be sure to pass on your suggestion to our development team. -Victor, Shopify Support

Edited August 31, 2022

I used this app to help me try and keep up with the questions the customers may have about their orders or a particular item. It is useful and very helpful. I just wish I can get better notification.

KamEliShop
United States
Almost 2 years using the app
November 9, 2022

I Like how this website and all its applications feel like a legit command center. My phone is just a phone again. thank you

Rich City Rides Bike Shop
United States
Almost 2 years using the app
October 5, 2023

less useful now that facebook and instagram not in the same box too few automated responses

Warndu
Australia
Almost 2 years using the app
Shopify replied October 6, 2023

Thank you for your review! -Emily, Shopify Support