Shopify Inbox , 1,644 reviews
Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.
Hello A.BCH, thank you for your honest feedback and review!
We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later.
If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at ping@shopify.com. Thank you!
Best regards.
Veronica N.
Ping Support
I have not tried the app yet, only downloaded it. I am hoping that it being a Shopify app it works better than ZenDesk. Zendesk has turned out to always be a problem. I have to reinstall every once in a while. Way too complicated for me.
Hello The Kitchen Island Store, thank you for your feedback and review! Let us know when you try the app, although it is not really the same as Zendesk.
I think you will find it less complicated than Zendesk, but feel free to contact our team with feedback, at ping@shopify.com. We would love to hear your thoughts!
Best regards,
Veronica N.
Ping Support
I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.
Hello Aubree & Me, thank you very much for 5 stars! We will indeed be improving the app, as we review all the requests that we receive from merchants like you!
Please keep your app updated to the latest version, so you can enjoy any new features right away.
All the best,
Veronica N.
Ping Support
Amazing work guys! That was a super simple set up! Keep it up! Im so glad i downloaded the app! Amazing work guys! That was a super simple set up! Keep it up! Im so glad i downloaded the app!
Hello Clout Culture, thank you so much for your feedback and review! We definitely wanted to keep this app simple, yet powerful. Please keep your app updated so you have all the newest features for the future.
All the best to you and your continued success!
Regards,
Veronica N.
Ping Support
Simple and straightforward to setup and enables give better access to customers and site visitors in order to foster better engagement.
Hello TBC, thank you for your great review! We love hearing the app is helping with customer and site visitor engagement, that is exactly what it what built for.
If you ever need any assistance, contact our team. In the meantime, all the best with your future success!
Best regards,
Veronica N.
Ping Support
Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.
Hello Cosmos Gear Co., thank you for your 5 star review and feedback! We really appreciate you taking the time to let us know your thoughts. Wishing you great success in your ecommerce journey!
Best regards,
Veronica N.
Ping Support
Excellent platform to see customer messages, however these is need to improve showing images/pictures in app along with message.
Hello Dotstyle99, thank you very much for your review and feedback!
Agreed that allowing photos to be sent and received would be a great feature to have. It is a big request from many merchants including yourself.
Please keep your app updated as we are hoping to release this option in the near future.
All the best with your store and thanks for trying Shopify Chat and Ping!
Regards,
Veronica N.
Kit & Ping Support
I like how it prods the customers to send a message without being in the way or annoying for them so they won't leave the website.
Hello Drink2Shrink Together, thank you very much for your wonderful 5 star review and feedback!
Enjoy the app and be sure to keep it updated as we will be releasing new features in the future. If you ever need any assistance or have questions about Shopify Chat or Ping, please contact our team directly, ping@shopify.com.
Best regards,
Veronica N.
Kit & Ping Support
Good functionality - easy to install.
Would like the seamless ability to manage the chats on a desktop.
Most other live chats have this.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hello The Cupcake Queens, thank you so much for your review and feedback ideas!
The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you!
Get in touch with our team directly if you need anything else.
Best regards,
Veronica N.
Kit and Ping Support
Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk
The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers.
It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.
Hello Fascinators Direct, thank you very much for your review and feedback!
Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-)
We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features!
Again, thanks for your feedback, it is really appreciated!
Best regards,
Veronica N.
Kit & Ping Support