Shopify Inbox , 1,939 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and managing interactions. It consolidates all customer interactions into a single dashboard, allowing for personalized responses. Features like live chat and customizable autoresponders ensure quick, consistent communication. Instant notifications enable prompt responses to customer queries. The app integrates well with Shopify, is user-friendly, and allows multiple staff members to respond. It also provides customer order and cart info, facilitating faster deal closures.
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希望能增加多种颜色及形状选择，现在的效果是图形和颜色有限，选择性比较少，比较影响体验的感觉。速度方面非常方便，达到了预期的想法，让沟通变得非常轻松，只是操作界面如果可以更加丰富，那就更完美了。只希望这款应用能越来越好。
Hello EVOLID URBAN BIKE, thank you for the 5 star review and excellent feedback!
I'm so happy to hear that you find the app easy to install and communicate with customers. Additional customization options for button placement and look is great feedback to share with our Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.
Hello Ratchet and Righteous, thanks for leaving a thoughtful 5-star review!
We're so glad that you are loving Shopify chat so far! It is a great tool that will help you convert visitors to your storefront to sales. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
i love the site but need more understanding why customers not buying but lots of traffic on website.
Hello My Sexy Black Boutique, Thank you for the five-star review!
So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Easy to install, no hassle and simple design.
Some customization options are always welcome, for example i would like to be able to show my webshop logo as a profile picture.
Hello Herb & Hash, Thank you or the 5 star review and the feedback!
I'm so happy to hear that you are finding the app easy to install and use. I'll share your customization feedback with our Product team - great idea to brand the chat with a shop's logo!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?
Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device.
At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated.
Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, ping@shopify.com.
Hope that helps! Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat!
**** TO IMPROVE PLEASEEEEEEE!
Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.
Thanks so much for this feedback, it is great to have this suggestion regarding blocking spam. I will be sure to pass this onto the developers! -Ivy, Shopify Support
First-time use, hard to say but seems to be good, we can add feedback again once we use it a spell. Thank you
Genial esto ayuda a resolver problemas y dudas con los clientes y aumentan las posibilidades de vender
Hello Speed Light Mundo, thank you for taking the time to write a review!
We hope that Shopify Chat is meeting your needs in helping support your business and reaching your customers. If you ever have any questions, please contact us directly at ping@shopify.com and we would be happy to help.
Wishing you great success!
Warm regards,
Ruby C.
Senior Support Specialist - Ping
launched my website and made my first sale after 3 days! That may not sound like much as to other businesses, but it was for my small business and this chat was what made it happen because I was able to chat with the customer and she placed the order! so happy
That is awesome, so glad to hear the app is working well and has helped to secure orders for you. Thank you for your feedback. -Ivy, Shopify Support
I have been looking for something that is easy to use and effective. This ticks all the requirements I was looking for.
Hello My Little Sparkles,
Thank you very much for your review and feedback! We are super pleased you find the app easy to use and effective, this was definitely one of our goals for busy merchants.
Keep the channel and Shopify Ping app up to date so you always have access to the latest features we are always developing and releasing.
All the best to your success!
Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping