Shopify Inbox , 1,913 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its enhanced customer communication features, including a consolidated dashboard, live chat, and mobile-friendly interface. It offers customizable autoresponders, tracking updates, and access to customer profiles for personalized service. Features like quick replies, product links in chat, and photo sending are also highlighted. Merchants report increased response times and sales conversion with this user-friendly and free app, making it ideal for newcomers.

March 2, 2022

I'd be lost without it! It's just so handy having all my messages in once place. I hated having to go between about 3 different apps to find conversations. Now, it's all in one place. Amazing work! :)
February 24, 2021

It's awesome. Thanks for adding this, Shopify! Hoping to see much higher conversion rates with this chat enabled on our store.

United States
17 days using the app
Shopify replied February 26, 2021

Hello Dormi, thank you for the awesome review!

So glad to hear that you chose Shopify Chat app to establish connections with your clients. I hope this leads to increased conversations and conversions.

If you ever need help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at

All the best,

Ruby C.
Senior Support Specialist - Ping

October 21, 2021

We are currently in testing mode with this app and most of the features appear to function well and it will be very useful. However, a couple of issues that we've run into is that it doesn't appear that the customer is able to clear their chat history easily. New chat messages seem to be stacked endlessly on previous messages. Also, notifications seem to be hit or miss.

Mother Earth Living
United States
3 days using the app
Shopify replied October 22, 2021

Hi there. Thank you for providing us with this great review and feedback. While you can't delete the messages in Shopify Inbox, you can archive them. Feel free to take a closer look into how you can do this by viewing our Shopify Inbox guide here

In regards to your notifications error, this could be caused by a couple of factors. You may want to try re-installing Shopify inbox to see if you are still getting those issues, it could also be an issue with receiving emails from your email provider or Internet service provider.

I recommended trying to re-install Shopify inbox, and if you are still noticing these issues, reach out to one of our live support advisors via our help center so we can take a closer look with you. Thanks again! -Marty, Shopify Support.

September 25, 2020

I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.

Aubree & Me
26 days using the app
Shopify replied September 28, 2020

Hello Aubree & Me, thank you very much for 5 stars! We will indeed be improving the app, as we review all the requests that we receive from merchants like you!

Please keep your app updated to the latest version, so you can enjoy any new features right away.

All the best,
Veronica N.
Ping Support

January 22, 2021

Really easy to set up and clear instructions, i did not use it yet then I do not know if it works properly xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

N.A.L. brothers
United States
15 days using the app
Shopify replied February 9, 2021

Hi N.A.L. brothers, thanks for the 5 star review!

We're glad you found Shopify Chat easy to install. And, we hope that you are finding it equally as easy communicating with your customers!

If you ever need assistance or have feedback, please contact us directly at or via the support link inside the app on your phone.

Best wishes for a successful business!

Ruby C.
Senior Support Specialist - Ping

February 3, 2022

I have been using this app for over an 7 months now. The features that this app provides are great. I can share photos, product, discounts information. Really like this app.

Parimi Photography
Shopify replied February 7, 2022

I'm delighted to hear that you've enjoyed using Shopify Inbox for these past 7 months and I hope that it continues to be of use to you in the future. Thank you for getting in touch and sharing your experiences with the app here! -Victor, Shopify Support

October 2, 2020

Uso esta aplicación a diario para gestionar mi tienda. Es fantástica. Es intuitiva, fácil de usar y de trabajar con clientes.
21 days using the app
Shopify replied October 5, 2020

Hello, thank you very much for your 5 star, wonderful review! We appreciate your feedback and are very pleased you are finding the app easy and useful.

Wishing you continued success in your ecommerce journey.

Best regards,
Veronica N.
Ping Support

October 23, 2020

Estoy utilizando esta app para tener mejor comunicación con mis clientes. Estoy satisfecha con ello, y me gusta la fascilidad de uso

Agatha Bracelets
18 days using the app
Shopify replied October 26, 2020

Hello Agatha Bracelets,

Thank you very much for your 5 star review! We are pleased you are finding the app easy to use. I hope it leads to many sales for you!

Keep the app updated to enjoy future tools and features. If you have any questions, just contact our team directly.

Warm regards,
Veronica N.
Ping Support

August 15, 2019

Good app, works very well. I would like to see the ability to capture a customers Name/Email/Question like all the other major live chat applications.

I am happy this integrates with Apple Business Chat. Although I will not be enabling this until there is further developments with Apple Business Chat.

Thanks for creating an App Shopify, please just bulk it out with some more customisations. Welcome messages when opening the live chat would also be great.

WHAP Galleries
United Kingdom
2 months using the app
March 15, 2021

Integrates well, works beautifully, 10+ points for integrating with apple business chat. Would be nice to customize the "How can we help you?
What's my order status?" text in the shop language for seamless customer experience.

9 days using the app
Shopify replied March 22, 2021

Hello Mémoires, Thank you for the 5 star review and feedback!

I'm so glad you find Shopify Chat and Apple Business Chat integrations meeting your expectations. I've taken note of your feedback regarding the automated messages and will share it with our Product team. Your feedback is very valuable and we appreciate that you've taken the time to share your thoughts!

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping