Shopify Inbox , 1,640 reviews

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
April 23, 2020

my customers are not able to see my response I get questions from customers but when i respond it doesn't look like they got my message

Beauty Lifts
Canada
Time spent using app: 5 months
April 21, 2020

I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this services... Why has it not yet been rolled out, at the very least, on desktop for everyone to use?

Smart Sassery
United States
Time spent using app: About 2 hours
Shopify replied April 22, 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

February 6, 2020

Overall this apps is great. And I will giving 5 star if this app allow send images through the chat

Oakano Furniture
New Zealand
Time spent using app: 5 months
January 29, 2020

It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.

Insight Apparel
United States
Time spent using app: 4 months
January 29, 2020

I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you

customizeteamwearusa
United States
Time spent using app: 4 minutes
January 24, 2020

Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.

Fit. Strong. Lean.
United States
Time spent using app: About 3 hours
Shopify replied April 22, 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

January 15, 2020

I am moving back to Tidio
Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.

Hi Brazil Market
United States
Time spent using app: 3 months
December 19, 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
United Kingdom
Time spent using app: 17 days
Shopify replied April 22, 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at the top of the conversation view.

December 17, 2019

Cette application est totalement inutile si vous ne téléchargez pas l'application Shopify Ping qui est uniquement disponible sur Apple IOs. Dommage.

LORGA
France
Time spent using app: 13 days
Shopify replied April 22, 2020

Merci pour votre avis. Afin que les utilisateurs d'Android puissent profiter de Shopify Chat, nous somme heureux d'annoncer que la version Android de Ping arrive très bientôt. Vous pouvez dès à present vous inscrire pour être averti lorsque cette version sera disponible: https://www.shopify.com/ping. Entrez simplement votre adresse e-mail et cliquez sur "Rejoindre la liste d'attente"

December 12, 2019

I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.

Digital Media Warehouse
United States
Time spent using app: Over 1 year