Shopify Inbox , 3,879 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its convenience, affordability, and comprehensive features. They value its easy setup, seamless integration with stores, and minimal maintenance. Key features include a chat function, quick replies, and built-in product links. Additional features like automated responses, order tracking, and customer profile viewing are seen as efficient. The ability to offer products or discounts directly to customers is praised for boosting engagement and sales.

March 21, 2021

It was so easy to install and straight forward function. I haven't used it long enough but so far so good.

Posh Dress Code
United States
Almost 2 years using the app
Shopify replied March 22, 2021

Hi Posh Dress Code, thank you for the 5 star review!

So glad to hear that you find the app easy to install and easy to use so far! Here is a link to an article on how to optimize a chat feature to get the most out of it: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

October 10, 2022

I think this app has worked well for me on my website. I would like it if I got a text notification to my cell phone number when I had a customer message ( there may already be this option and I just haven't found it yet) Otherwise, works good for me

Karma Kasi Haircare LLC
United States
Almost 2 years using the app
Shopify replied November 2, 2022

Thank you for taking the time to leave your feedback here! I can definitely see how a text notifcation could be handy. I'll be sure to share that with our developers for you. Cheers! - Brie, Shopify Support

March 25, 2021

User friendly. Helps and gives more interaction with customers. Helped with their sizing questions and such.

fikaboo
Canada
Almost 2 years using the app
Shopify replied March 29, 2021

Hi fikaboo, thank you for the 5-star review and sharing your experience!

I'm glad to hear that you think Shopify Chat is easy to use and has helped you communicate with customers. I hope using Shopify Chat will lead to more conversations and conversions!

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping

September 10, 2022

Great connection point with customers. Product suggestions help convert my browsers into buyers. Keep up the great work!

Bling Auntie
United States
Almost 2 years using the app
May 30, 2022

Great to chat with customers live on the site. Have made so many sales just by answering small questions or concerns customers have

BaseNZ
New Zealand
Almost 2 years using the app
February 1, 2021

So far so good. This is exactly what I need to keep our customers in tuch instantly. Thanks to 'shopify chat'! The most great part of it is it is ntotally free.

Better Hardwares
Australia
Almost 2 years using the app
Shopify replied February 10, 2021

Hello Better Hardwares, thank you very much for your 5 stars!

We really appreciate that and are very pleased you are using the app to establish connections with your clients. Hoping this leads to increased conversations and conversions!

If you ever need any assistance, please contact our team directly at ping@shopify.com or via the support link inside the app.

Best regards,

Ruby C.

Senior Support Specialist - Ping

September 1, 2022

Excellent chatbox - simple and straightforward, while also presenting a good number of options. No complaints whatsoever!

Avant Antique
United States
Almost 2 years using the app
Edited June 25, 2022

A very useful app, easy to use, both on a computer and on a mobile phone - full control over all messages

Achieve Fitness Now
Israel
Over 1 year using the app
May 14, 2022

excellent and recommended. love this message service. You can also setup auto-messages so customer can view order status

ShopyFever
United Arab Emirates
Over 1 year using the app
August 9, 2022

Uso esta aplicación para responder de forma más rápida y correcta a mis clientes para que tengan una mejor experiencia de compra.

Central Store
Mexico
Over 1 year using the app