Reviews (5,852)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

October 27, 2022

It is very useful to us to create relationships between business and customers, it is very easy to use it.

ppappleexchange
United States
About 2 years using the app
April 29, 2023

Great app that is simple to use. Great integration with Shopify. Perfect for anyone who is just starting out on Shopify. Highly recommended.

Shoezels™
Australia
About 2 years using the app
November 13, 2023

So Far so good

Wooden It Be Nice 2 Shop
United States
About 2 years using the app
Edited October 23, 2022

I used this app and love corresponding with my customers who have questions, issues and or concerns. The best thing to come along since regular chat used this app for the first time to chat with customers and have delighted with the sales results. Try it, you'll like it.

Eliot Grey
United States
About 2 years using the app
September 21, 2022

it's easy for customer to get in touch with us & we can there & then communicate & assist them go thru our webstore smoothly.

MyGalore
Malaysia
About 2 years using the app
September 11, 2022

The app works great and keeps me in touch with customers, 5 stars from me.
Recommend to anyone. Mick from Nu Me Health ltd.

Nu Me Health
United Kingdom
About 2 years using the app
January 8, 2024

werkt fijn

Sober Stoer & Mij
Netherlands
About 1 month using the app
Edited May 21, 2023

Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!

Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.

Used by God
United States
About 2 years using the app
November 15, 2023

Love it. Great way to stay in touch with clients regarding any problem. Thank you.

Wendy Hazen Designs
United States
About 2 years using the app
March 13, 2024

Sehr gut

VibeWear
Germany
25 days using the app