Reviews (6,083)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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great way of customers being able to ask questions immediately without having to search for an email address and I think has converted browsers to buyers
I love this app, but now it's not showing in my store. I need some help, please. I sent a few emails asking for support but no reply yet from support.
excelente app, aunque hay mejoras que se pueden implementar, por ejemplo: poder habilitar que el cliente suba alguna imagen, cada vez que un cliente vuelve a usar el chat se pierde el historial del chat anterior, falta poder buscar texto en una conversación,
Great and easy app
Es súper práctica para atender sobre la marcha consultas de clientes. Creo que esta inmediatez y cercanía son muy apreciadas por las personas, y mejoran su experiencia de usuario de la tienda.
La app funciona muy bien tanto en pc/portátil como en móvil (IPhone).
La recomiendo 100%.
Simple and straightforward to setup and enables give better access to customers and site visitors in order to foster better engagement.
Hello TBC, thank you for your great review! We love hearing the app is helping with customer and site visitor engagement, that is exactly what it what built for.
If you ever need any assistance, contact our team. In the meantime, all the best with your future success!
Best regards,
Veronica N.
Ping Support
works really well, pop ups on your phone, can tag items for customers so see, and i love how you can customise your auto answers
Works very well for instant messages. If we are not online, we receive the message and customer data on the inbox app or Shopify, and we can reply later. The only "bad" is I cannot personalize the chat button text, which is not right for my brand voice. But I love it.
Thank you for sharing this review. We're delighted to hear that Shopify Inbox is working well for you! We understand that more personalization of the chat button is an important feature for you, and we'd be happy to pass this feedback along to our development team. Thanks again! -Elias, Shopify Support
Loved the shopify inbox chat portal
Parfait, très pratique ! Un contact direct avec sa clientèle ,réponde aux interrogations facilement et rapidement !