Reviews (5,692)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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We love Shopify Inbox. It has really helped us better meet the needs of our customers by answering questions in a more timely manner.
I sell Panoxol a Patented Herbal supplement that lowers blood pressure. This is a tricky category. Shopify Inbox was helpful to allow me to answer product questions right away for my customers. I have nothing to compare against except Facebook.
When you are offline the message comes right to your email box. It gives you the opportunity to reply to your customer right away.
This allows me to help customers in real time and keep people from leaving the site because they have a question about our products. It also allows me to see themes and better work my website to help make information more clear for my customers.
Easy to use, easy to set up and easy to organise. Links with my store with ease. Would be good to be able to answer messages within my admin. Other than that, good app.
tres bonne application pour creer une réelle connection avec vos clientes
Works great!
App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!
Thanks so much for taking the time and writing this review! We're delighted that you're enjoying our app and it's meeting your needs. We appreciate your feedback about having more customizations and an away mode, and we'd be happy to share these suggestions with our development team. Much appreciated! -Elias, Shopify Support
I love that my staff can handle messages coming into the website and FB all in one place without having to access my FB account. It also gives us a way to see the conversations, so we know what is going on.
Pretty Good! But I have to sign in every time rather than get an instant response by email ... all good though!