Reviews (6,083)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

September 7, 2022

I find "Shopify Inbox" an easy app to use. It's a great way for (potential) customers to get in touch and ask questions about your products or services.

Keelin Design
Belgium
About 1 year using the app
November 10, 2023

TRES BONNE PLATEFORME

lylylacomtesse
France
About 1 year using the app
June 21, 2022

I like it so far , I believe it is interactive , I would see what the my customer think about it , but far ok

Semaxill™
United States
About 1 year using the app
Edited October 14, 2020

As soon as I added this app, my conversion have improved significantly. Comparing to the previous chat bot I used that was connected to facebook and had an extra step of logging in as a guest or not, this is a breeze for a website visitor to engage, and wonderful on my end to get right into the conversation with the client if they need assistance right on spot. Highly recommended! Thanks so much!

CuddleBuddyCo.
Canada
About 1 year using the app
Shopify replied October 21, 2020

Hello CuddleBuddyCo., thank you so much for your fabulous review and feedback! So glad this is helping with conversions so quickly. Our data proves the quicker merchants can reply to queries, the quicker those queries become sales!

All the best for your success.

Warmest regards,
Veronica N.
Ping Support

May 30, 2022

Can't run an online business without it. It's an integral part of sales and communication with new and existing customers.

AINTEROL® Organics
Thailand
About 1 year using the app
May 23, 2022

O aplicativo é otimo, atende às necessidades basicas do cliente e permite o envio por e-mail caso o cliente não esteja mais online. Recomendo!

4S Lashes®
France
About 1 year using the app
May 9, 2022

very nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nicevery nice

Aitheia
United States
About 1 year using the app
January 17, 2024

rtherherh

C-Vida Skate Shop
Spain
About 1 year using the app
July 28, 2022

I like how Shopify Inbox connects my chats and makes it easy for me to respond quickly to my customers. I recommend to anybody who is on business to connect their chats together in one place with Shopify Inbox for easy control.

Gabeaaffiliate Store
United Kingdom
About 1 year using the app
December 19, 2023

Fantastic app that allows customers to contact you instantly.

HydrationStation
United Kingdom
About 1 year using the app