Reviews (5,697)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.
Thank you for providing your review and for letting us know how you were finding Shopify Inbox, and I'm delighted to hear that it's been of use to you! I can appreciate why hiding the icon would be better for you and I will pass that information on to our development team. Thanks again and we greatly appreciate your feedback. -Victor, Shopify Support
Recibo los mensajes y es fácil de navegar, tiene buen diseño, está bien, garcias, es útil para que los clientes resulevan dudas
Hey its an awesome super simple APP ... slightly limited be awesome to have the ability to add another 2-3 auto questions but otherwise zero complaints savvytouch.com
Riktigt bra sätt att ha kontakt med kunderna.
Fungerar väldigt bra och stabilt.
Ger ett professionell intryck för kunden.
Groovy
Je trouve cette application vraiment bien pour le service client. On peut répondre aux messages très rapidement.
Die App ist super übersichtlich und einfach zu nutzen.
Good. Easy.
L'outil est simple à utiliser pour toute l'équipe de Quark. Nous avons accès via nos ordinateurs et nos smartphones. C'est du beau travail ! Pour les clients c'est simple et fluide. Merci à toutes les équipes Shopify pour ce produit.
Me gusta esta app y me permite tener contacto con mis clientes logrando estar al día con mis entregas