Reviews (5,699)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
Refine
-
By rating
Works great! it's nice to have everything in one spot, and being able to set up automated answers. Thanks
I actually like this app. It works great as a chat bot and their sms integration also seems to work well. It's very basic, but it does what my store needs it to do and it's free.
Hey, there! We're so glad to hear you're enjoying the app. Thanks so much for the feedback! - Brie, Shopify Support
Simple to use, had my first customer chat within one minute of adding it. It's exactly what we needed!
Hello The Uppity Canadian Clothing Company, thank you for your feedback and review!
So happy to hear you had a chat so quickly, congratulations! I hope this leads to more sales. :-)
We have also just launched Shopify Ping for desktop! Go to https://shopifyping.comand login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you have any questions, feel free to contact us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
very straight forward conversation with customers and easy to operate.
was able to download the app easily.
Muy fácil y práctica
It is good. I wish it has SMS & WhatsApp capabilities. It would have helped us integrate our WhatsApp & SMS interactions with our customers. Hope to see WhatsApp & SMS integration soon.
Hi there, Redhorns. Thanks so much for taking the time to leave a review for Shopify Inbox! We appreciate your feedback here on setting up WhatsApp and SMS integrations in Inbox. We're always looking to make our products better, and if these integrations would add more value, then I'm happy to pass them along to the Product Team for consideration. It's feedback like yours that helps us continue to offer bigger and better products! I can't comment on when such integrations may exist, but you can rest assured that our team is aware of your feedback. Thanks again! -Imogen, Shopify Support
I really like this app. It helps to contact customers and marketing professionals who offer a transaction.
very easy very good app for customer support. integration with other apps are easy. thanks shopify..
Hi Sanare Shopping & Sanare Go LLC, thanks for the wonderful review!
I'm glad to hear that you are having a good experience with the app thus far. If you ever have any questions or feedback, please do reach out to our support team at ping@shopify.com.
Best,
Ruby C.
Senior Support Specialist - Ping
Great app. Very useful for getting quick messages from customers while they browse online at your website. Really love this app and has helped us sell more to our customers. Highly Recommended for all Shopify Merchants. Fun Foods Canada https://funfoods.ca
Best App ever in shopify so far to add to your store!