Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

Edited September 2, 2022

this app helps me a lot to contact a lot of costumers and convert more sales in my store thank you Shopify for this amazing app

VELORRIA
Morocco
11 months using the app
September 23, 2023

I love it the app is very easy to use,

Lorain Gabriel Store
United States
11 months using the app
December 27, 2023

So far it seems pretty easy.

Natural Aura All Natural Room Sprays
United States
11 months using the app
December 6, 2023

Excelente

Lenarki
Brazil
11 months using the app
October 18, 2022

Its free and better integrated than the alternative from Meta. So its a no brainer to at least try and see if it fits your needs. The android app is not amazing. And I wish it also had a windows app or better webapp where you could stay logged inn more permanently.

Kaffa på nett
Norway
11 months using the app
October 17, 2022

Shopify inbox is wonderful. The client insights and communication options are second-to-none. In my opinion and personal experience as a solopreneur, if you're not using Shopify to run your product-based business - be it B2B or B2C - you're doing it wrong. Everything I've used on the platform to date is user-friendly and is constantly being refined. Their customer service is super helpful, knowledgeable and speedy. They've made excellent app recommendations with regard to my business needs and their resources are robust. You can tell they pay attention and care about the apps being added. Everything works as it should (or better) and zero scams have happened. Again, this is just my opinion. I've been using this platform for around 3-4 years now and am so happy I made the switch. Thank you, Shopify. 5 stars.

Arcadia Apparel
Canada
11 months using the app
August 5, 2023

A really convenient application to connect with new and existing customers. You can also setup automatic responses in case you cannot answer right away, that's cool.

Power House
French Polynesia
11 months using the app
Edited April 25, 2022

Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.

Westmorland Sheepskins
United Kingdom
11 months using the app
October 30, 2023

Very easy to use and it has increased my sales since adding this app to my store.

The Conjure Corner Store
United States
11 months using the app
August 31, 2022

Prático, eficaz e conexão ao Messenger do Business Suite. Permite gerir todos os contactos num só sítio. Recomendo!

DECOR PRESENTES PERSONALIZADOS
Portugal
11 months using the app