Reviews (5,699)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Great app! Works well and has helped increase my sales. I use it almost every day on both my phone and desktop and allows me to communicate with my customers quickly and anywhere!
I enjoy using shopify chat. It's easy to set up and use. Definitely recommend. There is step by step directions.Definitely recommend.
Hi The Sassy Sunflowers, thanks for the fantastic review!
I'm so glad to hear that you are finding the app easy to use and would recommend it! If you ever need assistance or have feedback, please contact us directly at ping@shopify.com or via the support link inside the app on your phone.
Best wishes for a successful business!
Ruby C.
Senior Support Specialist - Ping
I didn't think I would like this app at first, due to some differences with the chat app I used on my old website. However, I actually really like this one! I really like how the chat threads stay in the system just like text messages, they don't disappear when the customer leaves the chat.
Contact direct et plus rapide avec le client.
Amazing. Very simple. No need for more than these features as online chatting. Thank you so much........................
Love this app! Thank-you for helping me grow my business and connecting to my beautiful students and seekers.
Ayuda muchisimo a acelerar la compra. El cliente siempre quiere ser atendido de manera directa y le da mucha confianza que le contesten.
Shopify Inbox is great to connect with your clients via your different platforms. Great tool! I can recommend it to anyone
Great feature for customers to be able to chat easily and we can see exactly what product page they're on to assist them easily.
Hey, Queen B! Thanks so much for taking the time to leave a review; I'm so glad you're enjoying the app. Cheers! - Brie, Shopify Support
yea.