Reviews (6,088)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

June 29, 2022

Definitely helps customers understand that they're buying from and talking to a person, not some made up "e-com machine".

LadyBoss Glasses™
United States
10 months using the app
November 20, 2023

It's easy to use and leads to more sales!

JeepCables.Com
United States
10 months using the app
June 10, 2022

I love that the customer question came directly to my email and allowed me to respond to him in real time. We thrive on providing excellence and this allowed me to do just that! Love it!!!

Blue Orchid Store
United States
10 months using the app
Edited October 3, 2023

all the basic thing you need in an chat app

Chicco Philippines
Philippines
10 months using the app
December 12, 2023

Absolutely love this inbox it has helped my business so so much ...thank you Shopify for adding this to our platform. Love it. -

Vintage Vogue
United States
10 months using the app
August 18, 2022

Je ne pensais pas avoir autant de messages via cette application et il y a une réelle conversion en vente ensuite. Merci. Pascal

Les Pierres de Pascal
France
10 months using the app
November 26, 2023

Wish i could gotten the notification through the main app similarly like the Order notification.

Enthrall Sense
United States
10 months using the app
June 7, 2022

It's nice having all of my sales conversations in one inbox. It makes it easier to keep track of my orders, and keep my customers updated.

WildHeartWithin
United States
10 months using the app
March 21, 2023

Usei poucas vezes para conversas com clientes, mas o aplicativo tem atendido até o momento as minhas necessidades.

Lotus Store
Brazil
10 months using the app
November 6, 2023

yay

Helio Motorized Bikes
United States
10 months using the app