Reviews (5,699)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

August 14, 2022

This app saves me time. I don't have to log into different accounts to check my messages. Even though I am fairly new with Shopify I find this app works well for me.

Little Jaspers
United States
Over 1 year using the app
October 1, 2022

It is very helpful and easy to use. Hate getting solicitation messages, but it is great to communicate with customers.

Well Life
United States
Over 1 year using the app
Edited October 8, 2022

Shopify inbox is a good tool to connect the customer with our customer service. I would like that of all the functionalities that it has, i request to Shopify inbox place a dot indicator online and offline status in the dialog box, finaly, they could add the visualization of IP and place a location point in real where the user who visits our online store contacts us.

Alternativa para tu Salud
Mexico
Over 1 year using the app
Edited October 28, 2023

I love it! It takes away all the junk and sales emails although they are sneaking in here and there! It makes the conversation flow and doesn't get lost in emails! It makes our customer experience much better!

Moon and Lola
United States
Over 1 year using the app
January 23, 2023

As a basic chat that you can easily put on your website it works like a charm. I wish it had some more features, but I will continue to use it and hope for more features in the future.

DYKCEN
Denmark
Over 1 year using the app
November 27, 2023

its great love the products

KANDYLANDKREATIONZ901
United States
9 minutes using the app
August 22, 2022

Bin noch nicht vollständig eingearbeitet, aber bietet schon neue Möglichkeiten. :-) Der Abgleich mit der App am Handy war am Anfang verwirrend, ist aber jetzt klar.

VITALPI
Austria
Over 1 year using the app
April 27, 2022

Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.

Ecoy
Australia
Over 1 year using the app
August 2, 2022

Really appreciate the time and effort put into making this app. It gives us all the system features that very big companies have.

Club Seven Menswear
United Kingdom
Over 1 year using the app
January 30, 2021

I added this app to have a better experience with the customers. Instead of them having to email, they can send a message through chat and I can respond immediately.

Renew Blankets
United States
Over 1 year using the app
Shopify replied February 10, 2021

Hello Renew Blankets, thank you for the five stars and fabulous review!

We agree, the Shopify Chat app is an easy and efficient way to communicate with customers and help build business.

If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

Best regards,
Ruby C.
Senior Support Specialist - Ping