Reviews (5,699)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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This app saves me time. I don't have to log into different accounts to check my messages. Even though I am fairly new with Shopify I find this app works well for me.
It is very helpful and easy to use. Hate getting solicitation messages, but it is great to communicate with customers.
Shopify inbox is a good tool to connect the customer with our customer service. I would like that of all the functionalities that it has, i request to Shopify inbox place a dot indicator online and offline status in the dialog box, finaly, they could add the visualization of IP and place a location point in real where the user who visits our online store contacts us.
I love it! It takes away all the junk and sales emails although they are sneaking in here and there! It makes the conversation flow and doesn't get lost in emails! It makes our customer experience much better!
As a basic chat that you can easily put on your website it works like a charm. I wish it had some more features, but I will continue to use it and hope for more features in the future.
its great love the products
Bin noch nicht vollständig eingearbeitet, aber bietet schon neue Möglichkeiten. :-) Der Abgleich mit der App am Handy war am Anfang verwirrend, ist aber jetzt klar.
Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.
Really appreciate the time and effort put into making this app. It gives us all the system features that very big companies have.
I added this app to have a better experience with the customers. Instead of them having to email, they can send a message through chat and I can respond immediately.
Hello Renew Blankets, thank you for the five stars and fabulous review!
We agree, the Shopify Chat app is an easy and efficient way to communicate with customers and help build business.
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping