Reviews (6,086)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

May 30, 2022

makes life much easier for my customers and our team to have offline conversations with each other. A great time saver and helps keep the topics relevent and active.

Rugby Radios UK
United Kingdom
11 months using the app
April 15, 2023

I really do not understand why so many negative reviews of this excellent chat support app from Shopify.
This really an excellent free add-on for any store owners to increase the sales.

healthcare nt sickcare
India
11 months using the app
October 17, 2022

This is really cool I like so much. I want to use this app forever. thank you so much for your support.

KJewelryMetal
Estonia
11 months using the app
November 30, 2022

Sencillo y ligero, la función de autorrespuestas es fantástica y libera mucho de trabajo innecesario

Bbes & Co
Spain
11 months using the app
September 22, 2022

This app helps me to stay in touch with my customers to answer any questions they might have. I love it!!

BOSSBISH INC
United States
11 months using the app
November 7, 2023

Ótimo para o atendimento!. Poderia vincula junto com WhatsApp no atendimento.

SL Silvia Decorações
Brazil
11 months using the app
September 22, 2022

This app helps me communicate with customers when they have questions. It integrate with my site kispaper.ca and kispaper.com smoothly. Love it !

Kis Paper Canada
Canada
11 months using the app
October 13, 2022

I use the app to run my customer service. I like that I can answer a customer, and if they are offline it will automatically send my message as an email. The app is simple to use and has no operating issues. I would recommend it to anyone.

Bodypos.shop
United States
10 months using the app
June 6, 2022

I really like this app for customer relations. I use it for customer chats through our website and Facebook.

EDCOR Electronics Corporation
United States
10 months using the app
June 2, 2022

Ich verwende diese App regelmäßig. Meine Kunden nutzen diese App sehr oft...sehr gutes App ich kann es jeden empfehlen

fair4trade
Germany
10 months using the app