Reviews (6,083)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

December 1, 2020

I am new here, and i am happy with everything. I have no complaints.
Thank you for your huge help. Kind rtegards.

maxi-diskont.eu
Austria
6 months using the app
Shopify replied December 9, 2020

Hello maxi-diskont.eu, thank you for taking the time to leave a review! Congratulations on being new to Shopify!

I'm so pleased you are happy with everything and have no complaints. If you should ever come across any glitches or bugs, or have questions, please contact our team directly. We can be reached at ping@shopify.com or from the support section in your Shopify Ping app.

Wishing you many sales and success.

Warm regards,
Veronica N.
Senior Support Specialist - Ping

January 25, 2024

love this chat

James Cress Florist
United States
6 months using the app
July 26, 2022

Nice and good service, I make too much upsells with shopify inbox and cancelled order too :D
will be better if integrated with FB messenger

Zoon Trading I Online Shopping center
United Arab Emirates
6 months using the app
August 5, 2023

שימוש מהיר ההודעות נשלחות לכל מכשיר אפשרי ואני מקבל את ההודעה מאוד מהר כך שניתן לחזור מהר ללקוח מאוד ממליץ על היישום

hooligan
Israel
6 months using the app
October 13, 2022

I used this app to buy all my gifts, especially for the holidays! It is easy, fast and the products are TOP QUALITY! Everyone loves their gifts!

AllGems777
United States
6 months using the app
July 27, 2023

no se que decir, me siento comodo en la pagina. Poco a poco se ve que tiene mejoras.

LIRIUM SHOP
Colombia
6 months using the app
April 4, 2023

Exceptional Customer Service Experience with Shopify Inbox - 5 Stars! ⭐⭐⭐⭐⭐.

I recently started using the Shopify Inbox app, and I must say that I am thoroughly impressed with its capabilities. Although I haven't made any sales yet, I have had the opportunity to provide top-notch customer service by promptly responding to user inquiries, even from my mobile device.

The app is user-friendly, making it easy to manage customer interactions and stay connected with my audience. It has allowed me to enhance the overall shopping experience for my potential customers, which I believe is crucial for any online store's success.

I am confident that this app will contribute significantly to my store's growth and reputation, thanks to its seamless integration and convenience. I wholeheartedly give Shopify Inbox a well-deserved 5-star rating and highly recommend it to other Shopify store owners looking to elevate their customer service game.

beyia
Dominican Republic
6 months using the app
August 8, 2022

挺好的 就是不知道怎么下载手机app zsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbd

HEYMIX
Hong Kong SAR
6 months using the app
July 29, 2022

Love the addition of this app. Helps customers get answers to quick questions in a timely manner. We're using a few automations for common questions and an automatic reply after business hours. It's all been working well.

Dutch Oven Kits
United States
6 months using the app
July 21, 2022

The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.

Tetron Marine Store
Canada
6 months using the app