Reviews (6,086)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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The order number was at the side. That was great!
Great app to communicate with the customers with real-time and automated messages being the top-rated feature.
I love it
So far so good! Love how easy it was to set up. Simple interface, app on my phone - just turn on notifications!
Hello Power eBikes, thanks so much for your review! I am super happy you are finding it easy to set up and use. We know merchants are busy, so we try to keep the learning curve to a minimum, while delivering a robust experience.
If you ever need any assistance or help with Shopify Chat or Shopify Ping, just get in touch with our team, ping@shopify.com.
Hope that helps and all the best!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Gut, keine Beschwerden. Gut Gut Gut, Nix Stört. Schönes Design. Guter Style. Einfach Gut. Super. Klasse
Hello OUTDOOR_GER, thank you for the 5 star review!
We are so pleased that you have no complaints about the app and that you like the design/style. We hope the app not only helps with customer service but also helps to increase conversion for your business!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
very simple and easy to use many features not worked out yet! but good expereince so far. Thanks Shopify
A great app for business development. My clients and visitors to my site are always in touch with me, and this is very important. I recommend this app to everyone.
Bien mais parfois innaccessible dommage, si elle était 100% stable je mettrais 5 etoiles
great
Great for the store but there needs to be a way to view all inboxes when you have multiple stores.