Reviews (5,691)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Excellent, lots of great features built right in and free. What's not to love? We moved away from Tidio and am glad so far.
It increased sales as customers have direct communication with seller. It's easy to use, on a mobile device or on a computer and it reduces the need for emails.
great experience and love shopify i enjoy most how it integrates with other solutions online and as well as lms.
Hello Moguelle, thank you for the 5 star review!
I'm glad to hear that you are having a positive experience with Shopify Chat and Shopify.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.
This has helped us answer questions quickly for our customers and has helped obtain orders! It is easy to use.
Incredible app it just needs translations for the discount codes and when chating with team to appear on different sides
Hi there, Therapyyarn. Thanks so much for taking the time to leave a review for Shopify Inbox! We're so happy to hear you're enjoying it so far. We appreciate your feedback, and invite you to contact our Live Support Team to provide that feedback to us directly, that way our team can collect some additional context behind your request, and look into it. You can reach out to the team using this link: https://bit.ly/3c5icUc. Thanks again for your review! -Imogen, Shopify Support
Works well makes it easy to communicate with our customers. The integration seems to be very clean
Good and smooth for communication
I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.
Funktioniert gut, man kann die Anfragen sofort bearbeiten, ohne am PC zu sein. Sehr praktisch, wenn man viel unterwegs ist.